Zelda Botha
658 Douglas Street, Hope,BC
Summary
Dynamic Office Manager with a proven track record at Park Street Medical Clinic, enhancing operational efficiency through effective scheduling and exceptional customer service. Skilled in office administration and data entry, I implemented streamlined processes that improved communication and reduced inventory shortages, fostering a collaborative environment and ensuring patient satisfaction.
Overview
42
42
years of professional experience
Work History
Office Manager
Park Street Medical Clinic, Hope, BC
04.1995 - Current
- Managed daily operations, ensuring efficient workflow and adherence to clinic protocols.
- Coordinated scheduling for staff and patient appointments, optimizing resource allocation.
- Assisted in maintaining accurate medical records and managing patient information systems.
- Implemented office procedures that improved communication among team members and patients.
- Oversaw inventory management, ensuring availability of medical supplies and office materials.
- Trained new administrative staff on operational processes and clinic software usage.
- Facilitated staff meetings to address concerns, share updates, and foster collaborative environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Credit Manager
Panorama Hospital, RSA
04.1985 - 10.1991
- Analyzed credit applications to assess risk and determine approval status.
- Monitored patient accounts for compliance with payment plans and credit policies.
- Collaborated with healthcare teams to resolve billing disputes and enhance patient satisfaction.
- Implemented strategies to improve collection processes, reducing outstanding debt timelines.
- Generated detailed reports on credit activity, providing insights for strategic decision-making.
- Developed relationships with patients to facilitate open communication regarding credit options and obligations.
- Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
- Referred delinquent accounts to collections department or outside resources.
- Optimized credit approval and collection processes, improving operational efficiencies by over Number%.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Negotiated settlements and payment terms with customers and delivered customized payment plans.
- Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Account Clerk
Tygerberg Hospital, RSA
02.1985 - 01.1988
Unit Clerk
2 Military Hospital, RSA
02.1985 - 01.1988
Account Clerk
Uitenhage Hospital, South Africa
01.1984 - 01.1985
- Processed invoices and payments using accounting software to ensure timely transactions.
- Assisted in maintaining accurate financial records and documentation for daily operations.
- Supported accounts receivable and payable functions through data entry and record management.
- Collaborated with team members to resolve discrepancies in financial statements effectively.
- Conducted routine audits of accounts to verify accuracy and completeness of transactions.
- Organized and filed financial documents, enhancing retrieval efficiency for future reference.
- Learned compliance regulations to support adherence to company policies in accounting practices.
- Provided administrative support by preparing reports on account balances and reconciliations.
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Implemented new procedures for office functions when needed.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Assisted in the preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Processed bi-weekly payroll for Number salaried and hourly employees.
- Examined documents for accuracy, legality and compliance with pertinent regulations.
- Maintained accurate financial records through diligent reconciliation of accounts receivable and payable transactions on a weekly basis.
- Maintained accounting, budgetary, personnel, cost, purchasing and other records as required.
- Completed bi-weekly payroll for company employees.
- Monitored cash flow closely to prevent any discrepancies or potential issues arising from delayed payments or unaccounted expenses.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
Education
Grade 12 -
Brandwag High School
South Africa12.1984
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
Languages
English
Full Professional
Timeline
Office Manager
Park Street Medical Clinic, Hope, BC
04.1995 - Current
Credit Manager
Panorama Hospital, RSA
04.1985 - 10.1991
Account Clerk
Tygerberg Hospital, RSA
02.1985 - 01.1988
Unit Clerk
2 Military Hospital, RSA
02.1985 - 01.1988
Account Clerk
Uitenhage Hospital, South Africa
01.1984 - 01.1985
Grade 12 -
Brandwag High School
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