Zelalem Tezera
Calgary,AB
Summary
Experienced with providing excellent customer service and maintaining organized store environments. Utilizes product knowledge and effective communication to meet customer needs and drive sales. Track record of working well with team members, ensuring smooth operations and positive shopping experience.
Overview
6
6
years of professional experience
Work History
Retail Worker
Gateway Supermarket
09.2023 - 12.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Project Manager
Bigeta Construction
01.2020 - 03.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Put together estimates, specifications, and other project documents.
Data Entry Clerk
Sws Consultancy
01.2019 - 01.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Science - Civil Engineering
Addis Ababa Science And Technology Institute
Addis Ababa, Ethiopia07-2014
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Store cleaning
- Problem-solving
- Time management
- Relationship building
- Store maintenance
- Professional appearance
- Stock replenishment
- Payment processing
Languages
English
Limited Working
Timeline
Retail Worker
Gateway Supermarket
09.2023 - 12.2024
Project Manager
Bigeta Construction
01.2020 - 03.2023
Data Entry Clerk
Sws Consultancy
01.2019 - 01.2020
Bachelor of Science - Civil Engineering
Addis Ababa Science And Technology Institute
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