Zekeriye Adan
Fort Mcmurray,AB
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Truck Driver/Customer Service Representative
Fort McKay Groups Of Companies
Fort Mcmurray, AB
04.2022 - Current
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Reported all accidents or violations to management immediately upon occurrence.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Completed transfers at hubs and final destinations to keep routes on schedule.
- Used ropes and blocks to safely secure cargo for transport.
- Maintained safe driving habits to protect property and general public on roadways.
- Conducted daily DOT pre-trip inspections according to set checklist.
Data Entry Clerk
PWM LOSS PREVATION
Calgary, AB
01.2022 - 03.2023
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Followed up on pending tasks until completion.
- Assisted colleagues with resolving any issues related to data entry operations.
- Researched requested information using available resources when necessary.
- Provided support to management staff in regards to data entry processes.
- Prepared payroll documentation by entering data into cumulative payroll document.
- Secured essential information and data by running database backups.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
Security Officer/Customer Service Officer
Paladin Security
Calgary, AB
08.2020 - 10.2021
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Responded to alarms and conducted investigations as required.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to medical emergencies before paramedic and law enforcement arrival.
Customer Service Officer
PWM
Calgary, AB
06.2019 - 07.2020
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Maintained accurate records of customer interactions and transactions.
- Processed payments from customers using point of sale systems.
- Identified potential opportunities to upsell products or services to customers.
- Handled escalated customer complaints and disputes in a professional manner.
- Created reports summarizing customer feedback data for management review.
Education
High School Diploma -
Brooks Composite High School
Brooks, AB05-2019
Skills
- Materials Transport
- Route Management
- Safe Driving
- Delivery Scheduling
- Equipment Operation
- Cargo Handling
- Document Management
- Load security
- Efficient trip planner
- Document processing
- AR/AP
- Proficient with [Database]
- Data accuracy
- Data Security
- Document Preparation
- File Management
- Verifying data accuracy
- Data Entry
Certification
- Class 3 Driver
- Forklift
- Ground disturbance
- CSO
- H2S Alive
Languages
English
Professional
Somali
Native/ Bilingual
Arabic
Limited
References
References available upon request.
Timeline
Truck Driver/Customer Service Representative
Fort McKay Groups Of Companies
04.2022 - Current
Data Entry Clerk
PWM LOSS PREVATION
01.2022 - 03.2023
Security Officer/Customer Service Officer
Paladin Security
08.2020 - 10.2021
Customer Service Officer
PWM
06.2019 - 07.2020
High School Diploma -
Brooks Composite High School
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