Zeinab Boukaili
Pierrefonds,QC
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Store Manager
Urban Planet - YM Inc
Montreal , Quebec
2022.07 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Co-Manager
Urban Planet - YM Inc
Montreal , Quebec
2019.11 - 2022.02
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Maintained inventory levels by ordering supplies and tracking sales.
- Monitored daily operations to ensure efficient workflow.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Facilitated communication between departments, ensuring timely completion of projects.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Trained employees on additional job positions to maintain coverage of roles.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Assistant Manager
YM - Inc
Montreal , Quebec
2019.11 - 2022.02
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Created reports on sales trends, inventory levels, and financial data.
Stock Manager
Forever 21
Montreal , Quebec
2018.03 - 2019.11
- Maintained accurate inventory records and monitored stock levels.
- Developed strategies to maximize efficiency in order to reduce costs and increase profitability.
- Organized product shipments, ensuring timely delivery of goods.
- Prepared detailed reports on inventory status and stock movements.
- Resolved discrepancies between actual inventories and computer-generated records.
- Worked closely with other departments such as marketing, production, purchasing., to ensure adequate supply of raw materials.
- Assisted in developing efficient storage solutions for optimal space utilization.
- Provided training and guidance to team members related to inventory management procedures.
Sales Associate
Forever 21
Montreal , Quebec
2016.12 - 2018.03
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Commerce - Business Management
Concordia University
Montreal, QCSkills
- Customer Service Management
- Budget Administration
- Outstanding communication skills
- Problem-Solving
- Multitasking and Organization
- Team Building and Leadership
Languages
English
Full Professional
French
Full Professional
Arabic
Native/ Bilingual
Timeline
Store Manager
Urban Planet - YM Inc
2022.07 - Current
Co-Manager
Urban Planet - YM Inc
2019.11 - 2022.02
Assistant Manager
YM - Inc
2019.11 - 2022.02
Stock Manager
Forever 21
2018.03 - 2019.11
Sales Associate
Forever 21
2016.12 - 2018.03
Bachelor of Commerce - Business Management
Concordia University
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