ZEINAB BORHOT

• Achieve targets through effective inbound and outbound strategies.

• Develop and implement sales strategies while managing existing member relationships.

• Analyze key metrics, market trends, and team performance to improve lead conversion and drive membership growth.

• Collaborate with leadership to define sales priorities and contribute to marketing and growth strategies.

• Execute marketing, social media, and outreach efforts to boost membership sales.

• Contribute to a team to meet and exceed sales goals within the health and fitness industry.

• Demonstrate excellent verbal and written communication skills.

• Exhibit enthusiasm, energy, and a personable and friendly demeanor.

• Show passion for health, wellness, and teamwork.

• Work on a guaranteed salary with opportunities for incentive-based commissions

• Identified upsell opportunities by understanding customer needs and recommending relevant products or services
• Developed strategies to increase customer loyalty and retention.
• Developed key customer relationships to increase sales.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Developed and maintained relationships with new and existing clients to increase sales revenue.
• Adapted communication style to effectively connect with a diverse client base across different platforms

• Monitored student progress and reported observations to lead teachers
• Performed basic office duties such as answering phones, filing documents, copying materials, sorting mail, and scheduling appointments.
• Managed lunchroom activities including food distribution process and supervision of students during meal times in order to maintain orderly environment inside cafeteria area.
• Provided support to teachers, staff, and students in day-to-day operations.
• Developed positive relationships with students through mentorship programs focusing on personal growth and development topics.
• Customized small group and individual classroom activities based on differentiated learning needs.

• Handled confidential information with discretion in accordance with company policies.
• Provided administrative support to management team by completing assigned tasks in a timely manner.
• Produced correspondence such as memos, letters and emails while adhering to established guidelines.
• Monitored office supply inventory levels regularly to ensure adequate stock was maintained at all times.
• Answered phones promptly, provided customer service assistance when needed and transferred calls appropriately.
• Maintained electronic filing systems to ensure accurate record-keeping of important documents.
• Reviewed incoming emails, responded to inquiries and distributed messages accordingly.

• Answered inbound calls to greet and assist customers with various needs and questions
• Resolved customer inquiries, complaints, and issues providing insightful solutions.
• Identified opportunities for upselling additional products or services based on customer needs.
• Provided exceptional customer service to ensure customer satisfaction.
• Assisted customers with product selection, ordering, billing, deposits , exchanges, withdrawals, money wiring
• Developed strong relationships with customers by providing personalized assistance and support.

• Answered questions from customers regarding products and services offered by the company.
• Compiled data from various sources into organized reports for review by management team.
• Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Scheduled appointments between clients and customers and internal staff members.
• Ensured efficient operation of office equipment such as printers, copiers and fax machines.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.