Zeila Lujano Mckee
San Diego
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
6
6
years of professional experience
Work History
Seasonal Retail Sales Associate
Disney Store
San Diego
09.2020 - 01.2021
- Assisted customers with product selection and inquiries.
- Maintained store presentation and organized merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Educated customers about Disney products and promotional events.
- Handled inventory management and restocked shelves efficiently.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Kept informed about new products arriving at the store on a regular basis.
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
Host
El Rodeo Mexican Resturant
Norfolk
07.2016 - 11.2017
- Greeted and seated guests promptly upon arrival.
- Managed reservation system to optimize seating arrangements.
- Provided menus and explained daily specials to customers.
- Collaborated with waitstaff to ensure smooth service flow.
- Maintained cleanliness and organization of host station area.
- Monitored dining room activity to ensure guest satisfaction levels.
- Greeted guests and gathered information to seat groups or place on waitlist.
Seasonal Cashier
Navy Exchange
Norfolk
11.2016 - 02.2017
- Processed customer transactions accurately and efficiently at Navy Exchange.
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card transactions with precision and care.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Adhered to Navy Exchange policies and procedures for security and loss prevention.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Retail Sales Associate
Talbots Clothing Store
Norfolk
07.2015 - 06.2016
- Assisted customers with product selections and provided personalized styling advice.
- Maintained organized displays and ensured merchandise was presented attractively.
- Processed transactions accurately using the point-of-sale system.
Education
Esteban E. Torres High School (Social Justice Academy)
Los Angeles, CASkills
- Point-of-sale operation
- Inventory management
- Visual merchandising
- Product knowledge
- Customer service excellence
- Retail compliance
- Cash handling
- Problem solving
- Team collaboration
- Time management
- Customer assistance
- Data entry
- Positive and professional
- Dispute mediation
- Retail merchandising expertise
- FLUENT IN English and Spanish
Timeline
Seasonal Retail Sales Associate
Disney Store
09.2020 - 01.2021
Seasonal Cashier
Navy Exchange
11.2016 - 02.2017
Host
El Rodeo Mexican Resturant
07.2016 - 11.2017
Retail Sales Associate
Talbots Clothing Store
07.2015 - 06.2016
Esteban E. Torres High School (Social Justice Academy)