Overview
Work History
Education
Skills
Languages
Additionalinformation
Timeline
Generic

Ze HongWilfredo Wu Zheng

Richmond,Canada

Overview

9
9
years of professional experience

Work History

Restaurant Server

Yue Ting Seafood Resturant
Vancouver, BC
05.2024 - Current
  • Greeted and seated customers promptly, courteously, and professionally.
  • Established productive working relationships with co-workers through open communication, collaboration and team work.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted other servers as needed during peak hours or special events.

Sales Associate

Hungry Panda
Richmond, Canada
05.2023 - 09.2023
  • Kept work area clean, organized and free of clutter at all times
  • Greeted customers warmly and offered assistance
  • Assisted customers with product selection to ensure customer satisfaction
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously

Booth Manager

Virgin Cocktail
Richmond, Canada
04.2018 - 09.2023
  • Be responsible for the overall operation and management of the booth, including the preparation of opening and closing, to ensure smooth daily operation and achieve business objectives
  • Provide excellent customer service with deep industry knowledge, effectively solve customer needs and problems, and enhance customer satisfaction and loyalty
  • Build and maintain positive customer relationships through professional service and problem solving skills
  • Responsible for organizing and implementing team-building activities to build a positive team culture and improve team cohesion and job satisfaction
  • Monitor and optimize the daily operation of the booth, and effectively communicate and cooperate with other departments to ensure the smooth progress of the booth activities

Booth Cashier

Virgin Cocktail
Richmond, Canada
04.2016 - 04.2018
  • Responsible for providing customers with high-quality inquiry and advice services, providing professional and polite customer service, and always show a professional and friendly attitude
  • Actively listen to customer needs, questions and feedback and take timely and reasonable steps to address their concerns
  • Maintain a good relationship with customers, ensure that all transactions are recorded accurately, and report any unusual or significant problems in a timely manner to ensure that management can deal with them quickly

Education

B.A. - Economics

University of British Columbia Okanagan
Kelowna
12.2023

Skills

  • Customer Service
  • Administrative Support
  • PC Proficiency
  • Time Management
  • Back Office Operations
  • Business Administration
  • Order management
  • Order taking
  • Item promotion

Languages

  • English, Bilingual
  • Chinese (Mandarin), Native
  • Chinese (Cantonese), Native

Additionalinformation

UBC Chinese Students and Scholars Association (CSSA): Activities department members, Econ 386: Industrial Organization and Regulation, Against Canadian Aviation Duopoly Report; How to organize Air Canada to monopolize the market., Econ 345: Money and Banking, Financial markets and financial institutions in theory and practice, structure and development of the Canadian financial system development and theory of the regulation of the financial system; process of monetary control; theory and history of central banking and monetary policy., Econ 340: Financial Economics, Fundamental topics in financial economics including net present value, risk and expected return, valuing bonds and equities, the capital asset pricing model, futures and options, and international investing.

Timeline

Restaurant Server

Yue Ting Seafood Resturant
05.2024 - Current

Sales Associate

Hungry Panda
05.2023 - 09.2023

Booth Manager

Virgin Cocktail
04.2018 - 09.2023

Booth Cashier

Virgin Cocktail
04.2016 - 04.2018

B.A. - Economics

University of British Columbia Okanagan

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Ze HongWilfredo Wu Zheng