Zefra Pileggi
Mississauga
Summary
Adaptable and detail-oriented airport operations professional with 3+ years of experience in high-pressure aviation environments including emergency coordination, secure access control, and customer service. Proven ability to manage sensitive information, dispatch resources, and support airport operations with precision and strong communication. Seeking to leverage strong multi-tasking and problem-solving skills in the role of Specialist, Airport Operations Control.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pass Office Coordinator
GREATER TORONTO AIRPORTS AUTHORITY
10.2024 - Current
- Process and review high-volume access pass applications in compliance with airport security protocols
- Manage confidential information, update internal systems, and monitor access data
- Coordinate resource dispatch for pass issuance and resolve operational access issues
- Maintain communication with stakeholders including GTAA departments, tenants, and contractors
- Securely process payments for lost passes and keycards
Customer Service Agent
WESTJET AIRLINES LTD.
12.2021 - Current
- Interact with guests at check-in, boarding gates, and operational touchpoints using Sabre
- Respond to ticketing and documentation discrepancies in real time
- Provide special assistance, operate jet bridges, and ensure boarding safety and accuracy
- Frequently collaborate with airport services and internal teams to resolve flight irregularities
- Prepare for medical emergencies upon aircraft arrivals and/or departures, promptly documenting scenarios and contacting designated authorities such as Medlink
Passport Clerk
SERVICE CANADA
01.2023 - 10.2024
- Verified and authenticated client information using IRIS and internal databases
- Managed government records, scanned documents, and performed quality control
- Avoided potential breaches in the Privacy Act by ensuring accuracy of client postal information for the return of original documents submitted to the Passport Program
- Securely destroyed confidential documents
Online Call Centre Agent / Fraud Analyst Intern
REDTAG.CA
03.2019 - 04.2019
- Monitored transactions for fraud risks, communicated with banks and clients to confirm details
- Delivered customer support through web-based live chat, ensuring clarity and resolution
- Handled sensitive financial and personal data with confidentiality and discretion
- Determined fraud trends by analyzing client bookings and transaction patterns
Education
Diploma - Tourism Management – Travel Industry Services
Humber College
04-2019
OSSD -
Ascension of Our Lord Secondary School
06-2016
Skills
- Emergency Dispatch & Call Coordination
- Airport Operations & Security Protocols
- Database Proficiency (Sabre, IRIS, MS Office - Power Point, Word, Excel)
- Strong communication - oral, written, listening
- Crisis Management & Stakeholder Interaction
- Customer Service & Conflict Resolution
- 35 WPM Typing Speed with High Accuracy
- Punctual, Organized, Multi-Tasking, Problem-Solving
- Work comfortably in a team or individually
- Easily adaptable to change quickly
Certification
- Transport Canada Security Clearance (eligible to obtain and retain)
- AODA Certificate – 2017
- Manulife Insurance Certificate – 2018
- TICO Certified – 2018
- Smart Serve – 2019
Languages
Italian
Professional Working
Timeline
Pass Office Coordinator
GREATER TORONTO AIRPORTS AUTHORITY
10.2024 - Current
Passport Clerk
SERVICE CANADA
01.2023 - 10.2024
Customer Service Agent
WESTJET AIRLINES LTD.
12.2021 - Current
Online Call Centre Agent / Fraud Analyst Intern
REDTAG.CA
03.2019 - 04.2019
Diploma - Tourism Management – Travel Industry Services
Humber College
OSSD -
Ascension of Our Lord Secondary School
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