Zeeshan Alam
Scarborough,ON
Summary
Dynamic leader with a proven track record at Khan Baba Peshawari Restaurant, enhancing operational efficiency and customer satisfaction. Expert in inventory control and team management, I significantly increased revenue by optimizing processes and fostering a positive work environment. Skilled in conflict resolution and supply chain management, I excel in driving business growth through strategic improvements.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Resturant Manager
Khan Baba Peshawari Resturant
08.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
Loading Dock Worker
Hudson's Bay
06.2024 - 07.2024
- Communicated effectively with supervisors and coworkers, fostering a positive working environment on the loading dock.
- Enhanced loading dock efficiency by streamlining and organizing work processes.
- Contributed to cost-saving initiatives by identifying opportunities for improved operational efficiencies in the loading procedures.
- Increased safety on the loading dock by implementing strict adherence to safety protocols and guidelines.
- Assisted in inventory control efforts, ensuring accurate records of incoming and outgoing shipments.
- Effectively prioritized tasks based on shipment schedules, ensuring efficient use of time and resources.
- Minimized product damages through careful handling of merchandise during the loading process.
Brunch Operation Manager
Bank Alfalah
12.2015 - 02.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
BBA - Finance
Hazara University
Mansehra,Pakistan06.2014
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Shift Management
- Complaint resolution
- Food Service Background
- Business operations expertise
- Reservation handling
- Kitchen equipment operation and maintenance
- Order delivery practices
- Supply Chain Management
Languages
English
Professional Working
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Resturant Manager
Khan Baba Peshawari Resturant
08.2024 - Current
Loading Dock Worker
Hudson's Bay
06.2024 - 07.2024
Brunch Operation Manager
Bank Alfalah
12.2015 - 02.2022
BBA - Finance
Hazara University
Similar Profiles
Sarabjeet KaurSarabjeet Kaur
Accountant at Khan Baba PeshawariAccountant at Khan Baba Peshawari
REYNAN ALMACENREYNAN ALMACEN
Waiter at Baba Khan RestaurantWaiter at Baba Khan Restaurant
Ali Raza KhanAli Raza Khan
Graphic Designer at Khan baba Flex Printing PressGraphic Designer at Khan baba Flex Printing Press