Zeenia Zeenia
Brampton,ON
Overview
6
6
years of professional experience
Work History
Lab Assistant
Skycare pharmacy
Woodbridge, ON
06.2023 - 03.2024
- Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
- Troubleshot technical issues related to laboratory equipment or processes.
- Performed preventive maintenance on laboratory equipment to ensure optimal performance.
- Recorded data from experiments into a computer database system.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Prepared lab for daily operations by stocking materials and equipment.
- Supervised supplies in inventory and notified supervisor of low stock levels.
Customer Support Specialist
Teleperformance
Mohali, India
09.2021 - 01.2023
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Executive
Teleperformance
Mohali, India
08.2018 - 04.2021
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Collaborated with other departments to ensure customer satisfaction.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
Education
Master of Science - Information Technology
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON05-2023
Master of Science - Information Technology
GGDSD College
Chandigarh09-2017
Bachelor of Science - Information And Communication Technology
MCM DAV College
Chandigarh05-2015
Skills
- Technical Support
- Returns processing
- Customer Engagement
- Company policy adherence
- Shipment Tracking
- Complaint Handling
- Team Collaboration
- Troubleshooting
- Team training and development
Timeline
Lab Assistant
Skycare pharmacy
06.2023 - 03.2024
Customer Support Specialist
Teleperformance
09.2021 - 01.2023
Customer Service Executive
Teleperformance
08.2018 - 04.2021
Master of Science - Information Technology
Conestoga College Institute of Technology And Advanced Learning
Master of Science - Information Technology
GGDSD College
Bachelor of Science - Information And Communication Technology
MCM DAV College