Overview
Work History
Education
Skills
Timeline
Generic

Zeenia Zeenia

Brampton,ON

Overview

6
6
years of professional experience

Work History

Lab Assistant

Skycare pharmacy
Woodbridge, ON
06.2023 - 03.2024
  • Maintained laboratory equipment and supplies, ensuring proper functioning of instruments.
  • Troubleshot technical issues related to laboratory equipment or processes.
  • Performed preventive maintenance on laboratory equipment to ensure optimal performance.
  • Recorded data from experiments into a computer database system.
  • Collected, labeled and stored lab samples according to laboratory specifications.
  • Prepared lab for daily operations by stocking materials and equipment.
  • Supervised supplies in inventory and notified supervisor of low stock levels.

Customer Support Specialist

Teleperformance
Mohali, India
09.2021 - 01.2023
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Researched customer inquiries using available resources such as FAQs and online forums.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Customer Service Executive

Teleperformance
Mohali, India
08.2018 - 04.2021
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Collaborated with other departments to ensure customer satisfaction.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.

Education

Master of Science - Information Technology

Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON
05-2023

Master of Science - Information Technology

GGDSD College
Chandigarh
09-2017

Bachelor of Science - Information And Communication Technology

MCM DAV College
Chandigarh
05-2015

Skills

  • Technical Support
  • Returns processing
  • Customer Engagement
  • Company policy adherence
  • Shipment Tracking
  • Complaint Handling
  • Team Collaboration
  • Troubleshooting
  • Team training and development

Timeline

Lab Assistant

Skycare pharmacy
06.2023 - 03.2024

Customer Support Specialist

Teleperformance
09.2021 - 01.2023

Customer Service Executive

Teleperformance
08.2018 - 04.2021

Master of Science - Information Technology

Conestoga College Institute of Technology And Advanced Learning

Master of Science - Information Technology

GGDSD College

Bachelor of Science - Information And Communication Technology

MCM DAV College

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Zeenia Zeenia