Zeenia Pal
Brampton,CA
Summary
Enthusiastic and customer-focused professional with a strong background in front-line service, conflict resolution, and client support across security, administrative, and retail environments. Adept at handling inquiries, resolving issues efficiently, and ensuring positive customer experiences. Recognized for active listening, professionalism, and building strong client relationships. Skilled in multitasking, team collaboration, and maintaining service standards in fast-paced settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supply Chain Coordinator/ Part Time
Aritzia DC
11.2024 - 06.2025
- Supported day-to-day warehouse operations including receiving, sorting, packing, and shipping merchandise to Aritzia retail locations and customers.
- Coordinated with cross-functional teams to ensure timely fulfillment of orders and accurate inventory levels across the supply chain.
- Monitored product flow and helped optimize storage layout to improve picking efficiency and reduce handling time.
- Used warehouse management systems (WMS) to track shipments, process returns, and update inventory records.
- Ensured adherence to quality control standards by inspecting products and reporting discrepancies to supervisors.
- Maintained a clean and organized work area in compliance with safety and operational guidelines.
- Actively contributed to team performance by meeting or exceeding daily productivity and accuracy targets
Office Administrative Assistant
Lcbo
09.2022 - 10.2024
- Prepared detailed theft case files and incident reports for suspects and coordinated timely submission to police departments for further action.
- Handled all administrative duties including managing office supplies, processing incoming and outgoing mail, and organizing confidential documents.
- Maintained accurate internal records of investigations, ensuring documentation compliance with company and legal standards.
- Supported management with clerical tasks, scheduling, and interdepartmental communication to streamline office operations.
- Served as a liaison between the security department and law enforcement agencies to ensure consistent follow-up on theft cases.
- Demonstrated discretion and attention to detail in handling sensitive materials and reports.
Loss Prevention Security Officer
Blackbird Security
06.2019 - 09.2022
- Assessed ongoing case progress and collaborated with supervisors to refine investigative strategies and ensure timely resolution of complex incidents.
- Conducted thorough background checks to identify hidden connections, monitor suspicious behavior, and support further investigative action.
- Prepared detailed investigative reports and evidence summaries for legal and managerial review, contributing to successful case outcomes.
- Applied specialized training in surveillance, intelligence gathering, and behavioral observation to uncover theft, fraud, and policy violations.
- Maintained precise documentation of statements, observations, and evidence, ensuring accuracy and integrity of investigative records.
- Played a key role in maintaining a secure environment by proactively identifying potential threats and preventing loss.
Concierge
Regal Security
02.2018 - 05.2019
- Provided high-quality customer service to residents and guests by addressing inquiries, resolving concerns, and ensuring a positive experience.
- Maintained a professional and friendly demeanor while assisting a diverse range of clients, promoting a welcoming and inclusive environment.
- Responded promptly to customer requests via phone, email, and in-person, ensuring efficient communication and follow-through.
- Handled difficult situations with patience and problem-solving skills, resulting in effective resolutions and high customer satisfaction.
- Managed front desk operations, including greeting visitors, managing phone calls, and coordinating with building departments.
- Consistently recognized for professionalism, responsiveness, and commitment to excellent service.
Team Lead Trainer
Amazon
04.2016 - 12.2017
- Supervised and trained team members on efficient and accurate package handling, labeling, and packing protocols, ensuring compliance with Amazon’s safety and quality standards
- Mentored new hires by providing hands-on guidance and clear instruction to help them achieve daily productivity goals
- Acted as a point of contact for employee concerns, resolving operational and interpersonal issues with sound decision-making and empathy
- Conducted regular check-ins with team members to support performance and morale, helping individuals meet or exceed planned targets
- Attended leadership meetings with operations managers, providing feedback on team performance and relaying managerial suggestions to drive continuous improvement
- Offered insights on workflow challenges and collaborated with management to enhance team efficiency and engagement
Education
BBA -
GNA - IMT
Punjab, India05.2015
High School Diploma -
St. Joseph’s Convent School
Punjab, India03.2012
Skills
- Customer Service
- Active Listening
- Problem-Solving Abilities
- Documentation
- Team Development
- Conflict Resolution
- Surveillance & Security Awareness
- Time Management
- Microsoft Office (Word, Excel, Outlook)
- Attention to Detail
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
Standard First Aid CPR/AED with level Basic Life Support
Timeline
Supply Chain Coordinator/ Part Time
Aritzia DC
11.2024 - 06.2025
Office Administrative Assistant
Lcbo
09.2022 - 10.2024
Loss Prevention Security Officer
Blackbird Security
06.2019 - 09.2022
Concierge
Regal Security
02.2018 - 05.2019
Team Lead Trainer
Amazon
04.2016 - 12.2017
BBA -
GNA - IMT
High School Diploma -
St. Joseph’s Convent School
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