Zeenia Pal
Brampton,ON
Summary
Adept at enhancing security and customer satisfaction, my tenure at Security jobs honed my problem-solving abilities and computer proficiency. Spearheaded investigations leading to successful prosecutions and trained teams in security best practices, showcasing my active listening and team development skills. Achieved significant improvements in operational efficiency and client relations.
Overview
7
7
years of professional experience
Work History
Undercover Investigator / Loss Prevention
Blackbird Security
01.2023 - Current
- Evaluated case progress regularly with supervisors, adjusting tactics as needed to ensure timely resolution of complex investigations.
- Conducted background checks on persons of interest, uncovering hidden connections and suspicious activities for further investigation.
- Developed comprehensive reports on investigation findings for presentation to supervisors and legal teams, leading to successful prosecutions.
- Completed extensive training programs in surveillance, intelligence gathering, and other specialized skills relevant to an Undercover Investigator role.
- Carefully documented statements, observations, and evidentiary materials.
Loss Prevention Officer
Russell Security Services
06.2019 - 12.2022
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Streamlined inventory control processes by conducting routine checks and updating tracking systems regularly.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Conducted daily store walk-throughs to identify potential security risks.
- Trained personnel on security best practices, protocols and procedures.
Concierge
Regal Security
01.2018 - 05.2019
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
Education
BBA - Business Administration
GNA IMT University
India03.2015
High School Diploma -
St.Joseph's Convent School
India04.2012
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Documentation
- Team Development
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Undercover Investigator / Loss Prevention
Blackbird Security
01.2023 - Current
Loss Prevention Officer
Russell Security Services
06.2019 - 12.2022
Concierge
Regal Security
01.2018 - 05.2019
BBA - Business Administration
GNA IMT University
High School Diploma -
St.Joseph's Convent School
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