Zeenat Kalia
Brampton
Summary
Dedicated and results-driven Customer Support Representative with a solid background in Technical Support and Technical Sales. Known for strong problem-solving skills, attention to detail, and a commitment to delivering outstanding customer experiences. Proven ability to resolve complex issues efficiently while maintaining a high standard of service in fast-paced, high-volume environments.
Overview
4
4
years of professional experience
Work History
Technical Support Consultant
Rogers Communications
04.2023 - Current
- Deliver expert technical support via phone, live chat, and email, focusing on first-contact resolution.
- Troubleshoot hardware, software, and network-related issues with precision and clarity.
- Maintain up-to-date knowledge of evolving technologies and product offerings.
- Consistently manage high call volumes while ensuring customer satisfaction.
Technical Sales Representative
Voysus
09.2021 - 01.2023
- Proactively identified new sales opportunities and expanded the client base.
- Conducted tailored product demonstrations to close sales effectively.
- Enhanced customer experience by recommending value-added products.
- Handled inbound queries and processed orders across various channels.
Education
Postgraduate Diploma - Information Systems Business Analysis & International Business Management
Northern College
Toronto, ONBachelor of Computer Applications -
Punjab College of Technical Education
Skills
- Technical Troubleshooting
- Customer Relationship Management
- High-Volume Call Handling
- CRM & Ticketing Systems (Salesforce, Zendesk)
- Product Knowledge & Sales Support
- Communication & Problem Solving
Timeline
Technical Support Consultant
Rogers Communications
04.2023 - Current
Technical Sales Representative
Voysus
09.2021 - 01.2023
Bachelor of Computer Applications -
Punjab College of Technical Education
Postgraduate Diploma - Information Systems Business Analysis & International Business Management
Northern College
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