Zeenat Adesina
Toronto,Ontario
Summary
Approach tasks with a positive attitude and communicate effectively with team members. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
HOST
Earls Kitchen + Bar
09.2023 - Current
- Handled high-pressure situations with composure, managing unexpected events during busy hours
- Enhanced customer satisfaction by greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Manage reservations to accommodate walk-in guests and reduce wait times.
- Utilize OpenTable system for optimal server workload distribution.
- Effectively manage over 100 orders daily from third-party apps using Symphony.
- Resolve customers issues and concerns in an efficient manner.
- Developed rapport with regulars, fostering a sense of community within the restaurant.
SERVER ASSISTANT
Lavelle
06.2023 - Current
- Greet and welcome guests in a cheerful way
- Effectively communicate guests need to Server and Kitchen staff
- Handles multiple tables at a time, and attend to their requests promptly
- Run food and beverages from kitchen/bar to the guests.
SERVER
Made’s Kitchen
01.2023 - 06.2023
- Communicate efficiently with Kitchen staff and customers
- See to minimal food preparation duties
- Memorize information about the food and beverages menu
- Help in cleaning work areas, packing and cleaning dishes, and ensuring they are stored properly
- Answer inquiries, and take phone and online reservations.
SERVER
Cubana
01.2019 - 01.2020
- Took and served beverages order to customers
- Provided excellent customer service
- Handled multiple tables and attended to customers' needs promptly
- Kept tabs and sorted customers' bill
- Memorized menu items and beverages descriptions
- Ensured inventory was stocked, glasses were prepared and the workplace was clean.
Education
Graduate Certificate - Global Hospitality Sustainable Leadership
Seneca College
North York, ONGraduate Certificate - Global Hospitality Business Development
Seneca College
North York, ON08.2023
Skills
- Friendly and customer-oriented attitude
- Appropriate telephone etiquette
- Adequate knowledge of conflict resolution
- Teamwork and Collaboration
- Positive and Friendly Attitude
- Customer Service
- Hospitality service expertise
- Order Management
Timeline
HOST
Earls Kitchen + Bar
09.2023 - Current
SERVER ASSISTANT
Lavelle
06.2023 - Current
SERVER
Made’s Kitchen
01.2023 - 06.2023
SERVER
Cubana
01.2019 - 01.2020
Graduate Certificate - Global Hospitality Sustainable Leadership
Seneca College
Graduate Certificate - Global Hospitality Business Development
Seneca College
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