Zeena Kachur

• Fulfilled roles and responsibilities of Change Owner and Executor, communicating risk and impact of any change
• Conducted Internal Retrospectives, Post Incident Reviews, and Root Cause Analyses to seek improvement opportunities, improving deployment success rate by 7%.
• Formalized, documented, and implemented release management best practices and standards, and applied Continuous Improvement strategies
• Managed risk and resolved issues that affect release scope, schedule, and quality of release
• Maintained release calendar (SharePoint) and Outlook events
• Requested environment clones for release and upgrade activities, ensuring environment parity aligns with scheduled activities and environment activities do not conflict
• Sent out Release and upgrade-related communications and Release Notes
• Made Problem/Incident to Change associations
• Scheduled Change windows and co-ordinate deployment resources
• Coordinated all activities for the "Vendor Patching Program".
• Coordinated scheduled releases and updates.
• Created presentations and infographics for platform release enhancement communications.
• Chaired daily project meetings using Agile methodologies and Scrum formats.
• Collected, modeled, and analyzed data to make proactive adjustments to plans and meet all milestones.
• Communicated project updates to stakeholders at all levels.
• Partnered with project team members to identify and quickly address problems.
• Led cross-functional teams to complete IT projects.

• Introduced Automation testing for regression, reducing regression testing time and resources from 4 weeks and 5 resources to 2 weeks and 2 resources.
• Developed/Executed tests/plans for Projects/Stories/Incidents
• Provided Stakeholder walkthroughs and communicated important dates (release dates/ moratorium dates, etc)
• Managed/Coordinated all ServiceNow Platform upgrades, updates, hotfixes, and patches
• Created/periodically re-evaluated documentation to ensure best practices and continuous improvement.
• Assessed software bugs and compiled findings along with suggested resolutions for development team members.
• Met with quality assurance, developers, and project managers to assess the scope and sequence of the project.
• Met with Product Owners to review Regression tests to verify coverage and prevent redundancy in testing.
• Completed automation of functional and regression testing.
• Participated in available training to improve software knowledge.

• Facilitated and participated in project meetings with stakeholders and key resources
• Created JIRA dashboards to display sprint progress, as well as Epics/stories/tasks with specific requirements/ criteria
• Prepared build and changed documentation for each Release
• Administrated and managed SharePoint site for Fulfillment Domain
• Monitored intake requests and prioritized defects
• Gathered XML info for testing or simulation testing
• Identified cases for automation and regression testing.
• Reviewed all test cases and scripts for quality and identified additional areas to review.
• Supported the following projects/initiatives:
  * UIR/UIR Federation Upgrade: Software and hardware upgrade project to replace Shaw’s HPE proprietary application for provisioning and managing customer entitlements (Video, Internet, Phone, Email, and Wi-Fi) to improve operations stability and customer support and call center SLAs. Budget: $1.4M, Technology: HPE UIR/UIR Federation, HPPM, SPSDEL, Unix, Java
  * Operations Transition to HPE: Helped manage the migration of operations support services from BMA Fulfillment group to HPE Vendor to support Shaw’s strategy and engage trusted partners to provide support services to optimize cost.

• Prepare Test Cases for team execution, based on a firm understanding of business requirements vs what the technical solution should be
• Involved in evaluating test scenarios and strategies prepared by the junior members of the team to prioritized
• Perform functional, regression, E2E and exploratory style testing, to capture targeted items as well as locating edge case scenarios
• Use Jira to log/track defects and run reports to present to peers, senior team members, and stake holders
• Troubleshoot technical and environmental issues which may arise during the testing process
• Perform vigorous nonfunctional testing confirming access levels for different user roles, fully integrated vs
• Stubbed Desktop Applications, confirming Web Application accessibility.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Developed and maintained quality assurance procedure documentation.

• Develop test strategies and coordinate testing
• Prepare Test Cases based on business requirements
• Perform targeted manual regression, automated regression testing, and nonfunctional tests
• Perform E2E testing with a focus on desktop application and integrated/stubbed hardware
• Utilize various testing tools to support testing.
• Reviewed all test cases and test scripts for quality and identified additional areas to review.
• Documented current production methods to identify points of limitation to target for quantification through testing procedures.

· Conduct regular stakeholder calls to determine release deliverables.

· Analyze Product Sync report during deployment from QA to UAT and deployment from UAT to PRE-PROD to ensure that delta in promos and products can be accounted for in defects and projects that have been included in the new release since the last

· Create a Build Manifest for Release Management and potential future Audit.

· Update and maintain QA Test Environments

· Assist developers in investigating root cause of new defects.

· Perform E2E testing on Desktop and Web Applications to ensure accessibility.

• Collaborated with developers and product owners to stay current on product features and intended functionality.
• Conducted regression testing of existing products.

• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Installed, configured and maintained computer systems and network connections.
• Configured hardware, devices, and software to set up work stations for employees.

· Collected large payments from Greyhound Agents across Canada.

· Responded to Greyhound Agent payment concerns.

· Performed month end audits on individual Greyhound Agent accounts.

· Reached out to Agents with accounts in arrears, to work out payment solutions.

• Sorted documents and maintained organized filing process.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Corrected data entry errors to prevent duplication or data degradation.

• Properly labeled specimens to help each be easily identifiable by lab staff.
• Prepared samples for analysis by performing complex sample preparation tasks.
• Recorded and analyzed data to produce reports of results.

• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
• Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
• Booked new inmates into facility and processed inmates for release.