Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Zeel Patel

Summary

“Aspiring Software Developer with a passion for creating innovative and user-centric solutions. Seeking an entry-level position that offers opportunities to enhance skills in Front-End, BackEnd, and Full Stack development. Eager to contribute my technical acumen, teamwork, and problem-solving abilities to a dynamic and collaborative environment, while self motivated to adapting to new technologies."

Overview

3
3
years of professional experience
1
1
Certification

Work History

SHIFT MANAGER

FIVE GUYS
08.2022 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations
  • Customer issues were successfully addressed by employing problem-solving skills and efficient communication, ensuring customer loyalty
  • Trained new team members on procedures, customer service, and sales techniques
  • Experience working within a formally organized group
  • Positive attitude and the ability to handle sales objections and rebuttals confidently can help in closing deals and achieving sales targets
  • Having a solutions-oriented mindset and a genuine passion for ensuring positive customer experiences can lead to finding creative and effective ways.

BUSINESS ANALYST INTERN

VRAJAN INFOTECH
07.2021 - 11.2021
  • Provided exceptional customer service and support to clients, resolving technical issues and ensuring customer satisfaction
  • Supervised and mentored junior technical support workers, promoting teamwork and knowledge sharing while ensuring the delivery of efficient support services
  • Increased proficiency in data analysis, encompassing tasks such as data retrieval, detecting gaps in information, and liaising with suppliers to ensure comprehensive data sets
  • Actively contributed to the meticulous management of a prospect database, utilizing reporting and pipeline management techniques to maintain the accuracy and currency of new, current, and inactive leads
  • Learned being adaptable to change and being a quick learner enable professionals to navigate evolving situations and stay ahead of challenges.

SOFTWARE DEVELOPER INTERN

VRAJAN INFOTECH
01.2021 - 07.2021
  • Collaborated in the design, development, and testing of software applications, ensuring adherence to specifications
  • Provided support for production and handled ad hoc requests, demonstrating a quick and effective response to operational needs.
  • Implemented and supported changes to production applications and databases, ensuring seamless integration and functionality.
  • Installed and configured software as required, ensuring a smooth deployment process.
  • Ran application scripts and performed operational support tasks, contributing to the overall efficiency of the team.
  • Analyzed problems and provided effective solutions, showcasing strong analytical and problem-solving skills.

TECHNICAL SUPPORT REPRESENTATIVE

CROMA ELECTRONICS
06.2020 - 01.2021
  • Successfully handled escalated cases, ensuring timely responses and resolutions
  • Responded to intricate product questions, demonstrating in-depth product knowledge.
  • Reviewed case details and coordinated services and support to resolve customer escalations.
  • Conducted assessments to determine eligibility for goodwill spending in alignment with client guidelines
  • Created and managed goodwill trackers to ensure appropriate goodwill offers to customers
  • Provided incident reports and valuable feedback for corporate analysis and process improvements
  • Defined consumer needs by asking relevant CRM and product-related questions
  • Captured CRM information for future marketing campaigns targeting relevant consumers
  • Reviewed and managed parts-related escalations, ensuring clear communication with dealers and customers throughout the resolution process
  • Maintained regular and professional communication with the client to review current concerns.

Education

Post-Degree Certificate in Business and Information Systems Architecture -

FANSHAWE COLLEGE
London, Ontario
08.2023

Bachelor of Computer Engineering -

SILVER OAK COLLEGE OF ENGINEERING AND TECHNOLOGY
Ahmedabad, Gujarat
05.2021

Skills

  • Customer Service Skills
  • Technical Proficiency
  • MS SQL database
  • HTML, CSS3, Typescript
  • Java, C#, Web Services and API
  • Problem-Solving
  • VBNet
  • REST and Postman
  • Control-M
  • Eclipse IDE
  • Python language
  • EngageOne, Microfocus COBOL
  • PowerShell
  • GIT and GitLab
  • BitBucket
  • Jenkins
  • Teamwork
  • AWS, Azure
  • Concepts of BABOK
  • Presentation Skills
  • Collaboration skills
  • Customer Relationship Management
  • Data Visualization - Tableau
  • Organizational Skills
  • software design, methodologies, and documentation standards

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Accomplishments

    Hotel Management Project

    • As an entry-level software developer, I was part of a collaborative team responsible for designing, developing, and maintaining an e-commerce website.

    This project allowed me to gain hands-on experience in various aspects of software development, including front-end, back-end, and full-stack development

Certification

  • Google Cloud Platform Fundamentals: Core Infrastructure
  • Reliable Google Cloud Infrastructure: Design and Process
  • Essential Google Cloud Infrastructure: Foundation
  • Essential Google Cloud Infrastructure: Core Services
  • Elastic Google Cloud Infrastructure: Scaling and Automation
  • Architecting with Google Compute Engine

Timeline

SHIFT MANAGER

FIVE GUYS
08.2022 - Current

BUSINESS ANALYST INTERN

VRAJAN INFOTECH
07.2021 - 11.2021

SOFTWARE DEVELOPER INTERN

VRAJAN INFOTECH
01.2021 - 07.2021

TECHNICAL SUPPORT REPRESENTATIVE

CROMA ELECTRONICS
06.2020 - 01.2021

Post-Degree Certificate in Business and Information Systems Architecture -

FANSHAWE COLLEGE

Bachelor of Computer Engineering -

SILVER OAK COLLEGE OF ENGINEERING AND TECHNOLOGY

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Zeel Patel