Zeel Mistry
Toronto,ON
Summary
Dynamic and adaptable professional with a strong background in global business management and luxury brand management, complemented by diverse experience in business development, social media management, and customer service. Proven ability to lead strategic growth initiatives, enhance brand visibility, and deliver exceptional customer experiences. Equipped with a solid academic foundation and a keen understanding of market trends, I am driven to excel in challenging environments. Eager to contribute my versatile skill set at organizations seeking innovative solutions
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Walmart
Toronto, ON
07.2023 - Current
- Processed payments using cash registers and credit card machines.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Assisted customers with product selection based on their individual needs.
Social Media Marketing Associate
SUGAR Cosmetics
Mumbai, India
11.2021 - 01.2022
- Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content
- Sorted and organized files, spreadsheets and reports
- Analyzed problems, identified solutions and made decisions.
- Created engaging content for multiple social media platforms, such as Twitter, Instagram, Facebook, and LinkedIn.
Business Development Executive
AP Cargo
Mumbai, India
01.2018 - 11.2020
- Negotiated contracts with clients for new business development initiatives.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Coordinated with cross-functional teams to ensure effective execution of projects.
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
Education
Post-Degree Certificate - Global Business Management
Georgian ILAC
Toronto, ON08-2024
Post-Degree Certificate - Luxury Brand Management
FAD International
Mumbai, India10-2021
Bachelor of Management - Finance
Malini Kishor Sanghavi Clg Of Commerce & Economics
Mumbai, India04.2019
Skills
- Brand Development
- Sales Strategies
- Computer Proficiency
- Detail-Oriented
- Customer Service
- Market Trend Analysis
- Time Management
- Interpersonal Communication Skills
- Strategic Planning
- Performance Tracking and Evaluation
Timeline
Customer Service Associate
Walmart
07.2023 - Current
Social Media Marketing Associate
SUGAR Cosmetics
11.2021 - 01.2022
Business Development Executive
AP Cargo
01.2018 - 11.2020
Post-Degree Certificate - Global Business Management
Georgian ILAC
Post-Degree Certificate - Luxury Brand Management
FAD International
Bachelor of Management - Finance
Malini Kishor Sanghavi Clg Of Commerce & Economics
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