ZEEL JAVIA
Hamilton,ON
Summary
Dedicated customer fulfillment expert with a focus on enhancing service quality and operational efficiency. Successfully streamlined order processes, resulting in improved accuracy and customer satisfaction. Strong ability to mentor team members and implement effective inventory management strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Fulfillment Associate
Walmart
Oakville, Canada
2021.11 - 2026.06
- Filled customer orders promptly and accurately while maintaining quality standards.
- Provided customer service to ensure customers' satisfaction with their orders.
- Managed returns from customers by inspecting merchandise for damage or discrepancies in quantity or type ordered versus received items.
- Followed company policies and procedures regarding order fulfillment, shipping and receiving.
- Received, unpacked, checked and stored incoming products in designated locations.
- Monitored stock levels and restocked shelves to maintain optimal supply levels.
- Assisted with training new employees on proper order fulfillment techniques.
- Participated in team meetings to discuss process improvements and new initiatives.
- Responded quickly and courteously to customer inquiries via phone or email.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Issued supplies, materials and products to team members based on information from requisitions.
Cashier
Real Canadian Superstore
Oakville, Canada
2023.01 - 2023.12
- Operated cash register accurately, processing payments by cash, check, credit card, gift card, or automatic debit to ensure smooth transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Delivered exceptional customer service while promoting loyalty programs, enhancing customer retention and sales opportunities.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Assisted customers over the phone with store operations and product information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members on cash register operations and stock procedures, facilitating effective onboarding and operational consistency.
General Assistant
ALS Global Environmental
Regina, Canada
2021.06 - 2021.10
- Provided administrative support to staff by scheduling meetings, coordinating travel arrangements, and preparing expense reports to enhance operational efficiency.
- Managed incoming calls and emails, responding to inquiries promptly.
- Handled confidential information with discretion and professionalism.
- Collaborated with other departments to ensure smooth workflow processes throughout the organization.
- Generated weekly and monthly performance reports for senior management review.
- Monitored customer satisfaction by building relationships, soliciting feedback, and responding to inquiries to foster positive client experiences.
- Collected and entered payment data into the system, maintaining complete confidentiality and accuracy.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Supported professionals in recruiting, interviewing, hiring, and onboarding new employees to ensure effective team integration.
Education
Post-Graduate Certificate - International Business Management
Sheridan College
Mississauga, ON2022-09
Bachelor of Commerce - Commerce
Saurashtra University
Gujarat, India2018-03
Common Proficiency Test - Chartered Accountancy
The Institute Of Chartered Accountants Of India
Gujarat, India2016-07
Skills
- Order Fulfillment
- Customer Support
- Shipping Coordination
- Quality Assurance
- Compliance & Safety
- Problem Solving
- Troubleshooting techniques
- Multitasking capacity
- Time Management
- Workload prioritization
- Effective Communication
- Team collaboration
- Supervision
- Microsoft Office
Certification
- ITT - Integrated Course on Information Technology & Soft Skills, The Institute Of Chartered Accountants Of India
- OC - Orientation Course, The Institute Of Chartered Accountants Of India
- AGCO- Alcohol and Gaming Commission of Ontario
- Food Handler Certificate
Timeline
Cashier
Real Canadian Superstore
2023.01 - 2023.12
Customer Fulfillment Associate
Walmart
2021.11 - 2026.06
General Assistant
ALS Global Environmental
2021.06 - 2021.10
Post-Graduate Certificate - International Business Management
Sheridan College
Bachelor of Commerce - Commerce
Saurashtra University
Common Proficiency Test - Chartered Accountancy
The Institute Of Chartered Accountants Of India