Zebun Nahar Zeba
Merritt
Summary
Highly motivated and confident Public Administration graduate actively preparing for the Fundamentals of Insurance exam, with a strong determination to pass on the first attempt.Committed to building a successful career as an insurance broker, bringing a passion for helping people, strong attention to detail, and a team-focused mindset. Known for being people-oriented, reliable, and eager to learn in fast-paced environments. Seeking an opportunity to join a dynamic team where I can grow professionally, contribute meaningfully, and thrive in the insurance industry. Currently looking for structured guidance and mentorship to excel in my exam and transition confidently into the field.
(Academic ielts : 6.5)
Overview
1
1
year of professional experience
Work History
Sales Associate
7-eleven
Merritt
01.2025 - Current
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Engaged customers in friendly, professional dialogue to determine needs.
- Computed purchases and received and processed cash or credit payment.
- Provided accurate information about products, prices and services.
- Greeted customers to determine wants or needs.
- Greeted customers and provided exceptional customer service.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Processed transactions using a point-of-sale system.
- Bagged or packaged purchases and wrapped gifts.
- Processed credit card transactions quickly and securely.
Cashier
Shapwno
01.2024 - 12.2024
- Company Overview: Bangladesh
- Greet customers & help with their shopping experience.
- Scan items, weight produce, wrap merchandise & process payment.
- Aid customers in finding products and answer their queries.
- Maintaining cash registration accurately.
- Leading the team.
- Keep the checkout area clean & organised.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Bangladesh
Education
Master of Arts - Public Administration
Islamic University
Bangladesh02-2023
Bachelor of Arts - Public Administration
Islamic University
Bangladesh02-2022
Skills
- Microsoft Excel
- Microsoft Word
- Cash handling accuracy
- Conflict resolution
- Task prioritization
- Customer needs assessment
- Goal oriented
- Multi-tasking strength
- Verbal/written communication
- Listening skills
- Customer service
- Time management
- Policy writing
- Client relationship management
- Team collaboration
- Detail-oriented
- Order management
- Strong communication and interpersonal skills
- Sales forecasting
- Problem-solving skills
- Organizational skills
- Upselling
Interpersonal skills
- Active Listening: Attentively understands client needs to offer tailored insurance solutions.
- Clear Communication: Explains complex policies in simple, relatable terms.
- Empathy and Trust-Building: Builds rapport and long-term relationships through genuine care and integrity.
- Negotiation Skills: Balances client interests with insurer guidelines to secure the best coverage.
- Problem-Solving: Addresses client concerns quickly and professionally, providing effective resolutions.
- Confidence and Persuasion: Presents recommendations convincingly while respecting client decisions.
- Team Collaboration: Works closely with underwriters, adjusters, and coworkers to deliver comprehensive service.
- Adaptability: Responds to changes in client needs, market trends, and policy updates with flexibility.
- Time Management: Prioritizes tasks effectively to meet sales targets and client expectations.
- Professionalism: Maintains a high standard of conduct, confidentiality, and ethical behavior.
Reference
Md Jasim Uddin
Accounts Payable
Emcon Services Inc.
105-1121 McFarlane Way.
Merritt BC V1K1B9
Email: Jasimuddinlp@gmail.com
Ph : 250-320-7922
Timeline
Sales Associate
7-eleven
01.2025 - Current
Cashier
Shapwno
01.2024 - 12.2024
Master of Arts - Public Administration
Islamic University
Bachelor of Arts - Public Administration
Islamic University