Zebib Tecle
Edmonton,AB
Summary
At LAZIO Italian Cafe, I spearheaded a team, enhancing their pastry preparation skills and significantly boosting customer satisfaction through innovative recipe development and stringent adherence to sanitation standards. My leadership not only fostered a culture of excellence and safety but also streamlined operations, reducing waste and optimizing staff productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Bakery
LAZIO Italian Cafe
Kampala
02.2019 - 12.2023
- Mentored junior bakers in developing their skills through hands-on training sessions and constructive feedback.
- Maintained detailed records of production outputs daily, allowing for proactive adjustments as needed to meet demand fluctuations swiftly.
- Developed new recipes while adhering to dietary restrictions, resulting in a more inclusive menu offering for diverse clientele.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Coordinated staff schedules efficiently while minimizing overtime expenses and maintaining optimal staffing levels during peak business hours.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
Golden Tulip Hotel
Kitchen Superviser
Kampala Uganda
04.2016 - 03.2018
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
- Demonstrated exceptional problem-solving skills, addressing complex guest concerns or operational issues with diplomacy and poise.
Education
Bsc Degree - Business And Management
Institutions of Science
Makerere University 09.2015
Skills
- Catering experience
- Workplace Safety
- Food safety knowledge
- Sanitation Standards
- Pastry preparation
- Catering background
- Waste Reduction
- Management
- Opening and closing duties
- Time Management
- Cake and Pastry Decoration
Languages
English
Full Professional
Arabic
Limited Working
Tigrigna
Full Professional
Certification
Food Safety
Timeline
Head Bakery
LAZIO Italian Cafe
02.2019 - 12.2023
Golden Tulip Hotel
Kitchen Superviser
04.2016 - 03.2018
Bsc Degree - Business And Management
Institutions of Science