Zaynah Muslun
Brampton,ON
Summary
Results-driven Junior Project Manager with a proven track record of progressing from Dispatcher to Coordinator to Junior PM, now leading complex implementations at NCR Voyix Canada. Known for exceptional organizational skills, cross-functional team leadership, and strong client communication. Adept at managing large-scale retail tech deployments, solving operational challenges, and delivering projects on time and within scope. Passionate about driving efficiency, fostering collaboration, and aligning project goals with business strategy.
Overview
15
15
years of professional experience
Work History
Installation Supervisor
NCR VOYIX CANADA
04.2023 - Current
- Lead end-to-end project execution for enterprise-level clients, ensuring on-time, within-budget delivery of retail technology implementations.
- Collaborate with cross-functional teams including project coordinators, implementation coordinators, and field technicians across Canada.
- Manage project scopes, risk assessments, schedules, and client communications to maintain a 95%+ client satisfaction rate.
- Manage and support junior team members, contributing to a high-performance team environment.
- Worked closely with the Senior PM to build project plans, track milestones, and troubleshoot issues.
- Facilitated daily syncs with global implementation teams to ensure alignment on objectives and timelines.
Implementation Coordinator
NCR CANADA
01.2012 - 04.2023
- Oversaw the day-to-day coordination of installation and support activities for client sites.
- Liaised with vendors, field technicians, and internal teams to resolve logistics and scheduling conflicts.
- Tracked project documentation and ensured data accuracy across systems.
Dispatcher
NCR CANADA
05.2010 - 04.2012
- Acted as the frontline point of contact for technician scheduling and emergency service calls.
- Optimized dispatch routing and technician availability to improve service response time.
- Built foundational knowledge of service operations, which informed future project coordination work.
Education
Bachelor of Arts - French Language And Literature
York University
Toronto, None06-2008
Skills
Client & Stakeholder Engagement
Built and maintained strong relationships with key retail clients, ensuring clear communication, timely updates, and alignment with business objectives
Identified upsell opportunities during implementation discussions, helping promote NCR’s extended service offerings
Contributed to the development of new workflows and templates that improved team efficiency and consistency across projects
Provided feedback to leadership based on frontline experience, which helped shape better service delivery practices
Partnered with internal sales, support, and technical teams to drive unified project strategies and maintain high customer satisfaction
Languages
English
Full Professional
French
Native or Bilingual
Hindi
Limited Working
Creole
Native or Bilingual
Timeline
Installation Supervisor
NCR VOYIX CANADA
04.2023 - Current
Implementation Coordinator
NCR CANADA
01.2012 - 04.2023
Dispatcher
NCR CANADA
05.2010 - 04.2012
Bachelor of Arts - French Language And Literature
York University
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