Zaynah Khan
Richmond,BC
Summary
Enthusiastic, reliable and customer service orientated individual with over 10 years’ experience in customer service focused roles. I am optimistic about applying my expertise in administration and in customer service with a position at your organization.
Overview
9
9
years of professional experience
Work History
Underwriting Service Representative
Northbridge Insurance
03.2021 - Current
- Process a variety of endorsements, renewals, and new business within the required SLA
- Efficient use of Workbench, Lincq, Wave, and Clips systems to ensure processing of all broker requests
- Communicating with Underwriters and colleagues to achieve the most efficient processing of tasks
- Promptly attend to all broker requests in the Service Western mailbox and triage appropriately
Lounge Server
Earls Restaurant
10.2021 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maximized sales by thoroughly promoting to customers and maintaining great salesmanship.
Community Integration Worker
Thompson Community Services
06.2020 - 02.2021
- Provide one to one and group support to children and youth with developmental disabilities, such as Autism Spectrum Disorder
- Formulated goals, action plans and strategies together with each individual to help them have independence in the community
- Through community based recreational activities, supported clients using coaching, modeling and emotional support, to develop life skills, age and ability-appropriate independence and integration in the community.
Medical Office Administrator & Billing Manager
Dr. Ruchika Shukla Inc.
08.2017 - 05.2020
- Doctor’s assistant in a solo family physician practice
- Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
- Collaborated with interdisciplinary teams to ensure seamless coordination of care for complex patients requiring multiple specialists'' involvement.
Medical Office Administrator & Laser Body Receptionist
Yaletown Medical Clinic
02.2017 - 06.2018
- Perform a variety of duties for functional multi-doctor, fast paced family practice as well as we walk in practice.
- Trained all new employees on records management system.
- Performed administration services to laser specialist, such as billing and scheduling.
Legal Administrative Assistant
Borden Ladner Gervais LLP
05.2016 - 01.2017
- I was able to use knowledge of Microsoft to create documents for attachments to outgoing emails.
- Reviewed wide-ranging contracts and agreements and summarized terms for easy assessment.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
Medical Office Administrator
Norburn Medical Clinic
04.2015 - 05.2016
- Perform a variety of duties for functional for a busy multi doctor family practice
- This included answering busy phones and filing patient correspondence.
Education
Chartered Insurance Professional (CIP)
Insurance Institute of Canada
09.2023
Medical Office Administration Diploma -
CDI College Richmond
01.2015
High School Diploma -
H.J Cambie Secondary High School
2013
Skills
- Operations Reporting
- Quality Control
- Relationship Building
- Strong Problem Solver
- Data organization
References
Available upon request
Timeline
Lounge Server
Earls Restaurant
10.2021 - Current
Underwriting Service Representative
Northbridge Insurance
03.2021 - Current
Community Integration Worker
Thompson Community Services
06.2020 - 02.2021
Medical Office Administrator & Billing Manager
Dr. Ruchika Shukla Inc.
08.2017 - 05.2020
Medical Office Administrator & Laser Body Receptionist
Yaletown Medical Clinic
02.2017 - 06.2018
Legal Administrative Assistant
Borden Ladner Gervais LLP
05.2016 - 01.2017
Medical Office Administrator
Norburn Medical Clinic
04.2015 - 05.2016
Chartered Insurance Professional (CIP)
Insurance Institute of Canada
Medical Office Administration Diploma -
CDI College Richmond
High School Diploma -
H.J Cambie Secondary High School
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