Zayed Naeem
Oakville,ON
Summary
Dynamic and results-oriented professional with a proven track record at Toyota Motor Manufacturing. Excelled in enhancing customer satisfaction through expert CRM software management and exceptional communication skills. Demonstrated ability to streamline processes for efficiency, significantly improving client experiences. Skilled in multitasking and fostering team collaboration, I bring a blend of organizational prowess and interpersonal finesse, driving team success and customer loyalty.
Overview
4
4
years of professional experience
Work History
BDC Representative
Toyota Motor Manufacturing
05.2022 - 08.2022
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
Barista
Aroma Espresso Bar
07.2021 - 11.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Second Cup Coffee
01.2020 - 12.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Marketing Assistant
Oakville Downtown BIA
09.2019 - 01.2020
- Input new data, updated old records and cross-checked information to keep the marketing database up-to-date.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Sales Associate
RW&CO
08.2018 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds following store policy.
- Maintained a calm attitude and professionally managed issues in busy, high-stress situations.
Education
BBA - Finance & Accounting
Wilfrid Laurier University
Waterloo, ON04.2026
High School Diploma -
Iroquois Ridge High School
Oakville, ON08.2020
Skills
- CRM Software
- Performance Tracking
- Cash Handling
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Professionalism
- Interpersonal Communication
- Microsoft Excel Mastery
- Customer Service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
BDC Representative
Toyota Motor Manufacturing
05.2022 - 08.2022
Barista
Aroma Espresso Bar
07.2021 - 11.2021
Barista
Second Cup Coffee
01.2020 - 12.2020
Marketing Assistant
Oakville Downtown BIA
09.2019 - 01.2020
Sales Associate
RW&CO
08.2018 - 12.2018
BBA - Finance & Accounting
Wilfrid Laurier University
High School Diploma -
Iroquois Ridge High School
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