Zasha Camacho
Chula Vista
Summary
Results-driven general manager specializing in enhancing guest experiences and operational efficiency. Successfully increased average check size and reduced customer complaints through training initiatives and effective team leadership, while managing daily operations and maintaining high service standards.
Overview
15
15
years of professional experience
Work History
General Manager
Gravity Heights
Sorrento Valley
01.2018 - Current
- Main operations manager responsible for day-to-day operations of restaurant
- Managed a staff of up to 22 FOH per shift
- Managed staff scheduling to optimize workforce efficiency and coverage.
- Developed and implemented procedures to enhance customer service standards.
- Resolved customer complaints promptly, ensuring high quality standards of service delivery were maintained.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Organized and executed onsite training program for FOH team members to enhance service delivery.
- Trained new managers on company policies and operational best practices.
- Conducted interviews, hired, trained, and terminated all team members.
- Conducted performance reviews to identify staff development needs and inform training initiatives.
- Led team meetings to align goals and share operational updates.
- Created a positive work environment by developing team-building activities that encouraged collaboration among departments.
Manager
SEA180 Coastal Tavern
Imperial Beach
01.2013 - 01.2018
- Daily responsibilities included guest & staff relations, cash handling, safe reconciliation, restaurant & bar set-up or breakdown.
- Led interviewing, hiring, training, coaching, and terminating of FOH employees to build a capable team.
- Analyzed daily sales & labor reports to generate accurate labor & sales forecasts
- Conducted monthly bar inventory and reconciled with accounting.
- Managed weekly orders of liquor, beer, and wine to ensure stock availability.
- Managed bi-weekly payroll processing and resolved payroll-related issues to ensure accuracy and compliance.
- Coordinated weekly bar schedule and supported scheduling for other staff to optimize workforce management.
- Assisted in planning and executing private and large party events throughout the restaurant and hotel.
- Took an active role in programming Aloha POS with new menu items & new employees.
General Manager
Burger Lounge
San Diego
01.2011 - 01.2013
- Managed guest & staff relations, cash handling, restaurant set-up, product inventory, ordering, coding invoices, & general operations.
- Increased check avg. by 5.6% & lowered comps by 48% YTD vs prior year.
- Analyzed sales & labor trends to increase productivity & hit labor targets.
- Created bi-weekly FOH schedules to ensure adequate staffing and operational efficiency.
- Took an active role in training new managers & hourly employees.
- Interviewed, hired, processed, coached, and terminated new team members.
- Conducted monthly inventories & reconciled with accounting at period end.
Education
Bachelor of Arts - Mexican American Studies
San Diego State University
San Diego, CA05-1998
Skills
- Operations management
- Financial oversight
- Profit and loss accountability
- Inventory management
- Staff scheduling
- Operational training
- Customer relationship management
- Training and development
- Leadership skills
- Team building
- Strategic assessment
- Problem solving
- Conflict resolution
- Effective communication
Languages
Spanish
Professional
Timeline
General Manager
Gravity Heights
01.2018 - Current
Manager
SEA180 Coastal Tavern
01.2013 - 01.2018
General Manager
Burger Lounge
01.2011 - 01.2013
Bachelor of Arts - Mexican American Studies
San Diego State University