Zarriah A. Boone
Inglewood
Summary
Dynamic professional with a strong background in customer service and sales strategies. Proven ability to enhance guest experiences and drive revenue growth through effective communication and attentive problem-solving.
Overview
11
11
years of professional experience
Work History
Usher/Box Office Associate
Cinemark
Culver City
03.2023 - Current
- Greeted guests and ensured a welcoming environment at the theater entrance.
- Assisted patrons in locating seats and navigating the cinema layout.
- Monitored audience behavior to maintain a positive movie-going experience.
- Developed strategies to increase sales numbers by offering discounts or other incentives.
- Handled the distribution of tickets through mailings or pick-up locations when necessary.
- Greeted customers and provided information regarding ticketing services.
Barista/Shift Supervisor
Starbucks
08.2021 - Current
- Supervised daily operations to ensure smooth workflow during peak hours.
- Trained new baristas on beverage preparation and customer service standards.
- Assisted customers with product selection and personalized beverage recommendations.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Developed strategies for increasing revenue through cross-selling promotions or new product offerings.
- Analyzed sales data to identify trends in customer demand and adjust staffing accordingly.
Brand Ambassador
Everlane
Venice
11.2022 - 04.2023
- Promoted brand values through engaging customer interactions and product knowledge.
- Collaborated with marketing teams to enhance promotional strategies and brand visibility.
- Conducted market research to gather insights on customer preferences and trends.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Maintained an up-to-date knowledge base on current industry developments.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Developed and maintained relationships with local businesses and organizations for brand partnerships.
Barista
Hollywood Park Casino
Inglewood
09.2022 - 01.2023
- Prepared a variety of coffee beverages to customer specifications.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided exceptional customer service to enhance guest experiences.
Cashier
Ross Dress for Less
Inglewood
07.2022 - 09.2022
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Handled cash, credit, and gift card payments with attention to detail.
Retail Sales Associate
Forever 21
Culver City
08.2017 - 12.2021
- Assisted customers with product selection and provided styling advice.
- Maintained visual merchandising standards to enhance store presentation.
- Operated point-of-sale system for transactions and customer service inquiries.
- Collaborated with team members to restock inventory and organize displays.
- Handled customer returns and exchanges while ensuring satisfaction.
- Helped customers by answering questions and locating merchandise.
- Calculated pricing, applied discounts, and collected payments to process transactions.
Barista
HMS Host International
Los Angeles
07.2019 - 04.2021
- Prepared a variety of coffee beverages to customer specifications.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided exceptional customer service to enhance guest experiences.
- Operated espresso machines and coffee grinders with precision and care.
- Managed inventory levels, ensuring stock availability for daily operations.
- Collaborated with team members to meet peak service demands efficiently.
Cashier/Cook
Hot Dog on a Stick
Culver City
03.2017 - 08.2017
- Assisted customers with menu selections and provided product recommendations.
- Operated cash register efficiently, processing transactions and managing payments.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Cashier
Del Taco
Inglewood
08.2016 - 08.2017
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Handled cash, credit, and gift card payments with attention to detail.
- Assisted customers by answering questions and providing menu recommendations.
- Managed customer complaints professionally to enhance their dining experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Line Cook
Chipotle
Culver City
05.2016 - 06.2016
- Prepared ingredients according to Chipotle's recipes and standards.
- Maintained cleanliness of kitchen equipment and work areas throughout shifts.
- Assisted in assembling orders for customers with accuracy and speed.
- Followed safety guidelines to ensure a safe working environment for staff.
- Collaborated with team members to meet daily production needs effectively.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Performed workstation prep prior to shift start.
Usher
Cinemark
Culver City
08.2015 - 04.2016
- Welcomed guests and ensured smooth entry into the cinema.
- Assisted patrons in locating their assigned seats within the theater.
- Ensured cleanliness of theater spaces before and after screenings.
- Responded to guest inquiries and resolved minor issues promptly.
- Answered questions from guests about events, venues, times.
- Facilitated safe evacuation procedures during emergency situations.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Attended staff meetings regularly to discuss improvements in customer service procedures.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
Education
High School Diploma -
Morningside High School
Inglewood, CA06-2015
Skills
- Customer service
- Sales strategies
- Audience management
- Event coordination
- Ticket processing
- Retail operations
- Cash handling
- Staff development
- Time management
- Scheduling coordination
- Staff management
Timeline
Usher/Box Office Associate
Cinemark
03.2023 - Current
Brand Ambassador
Everlane
11.2022 - 04.2023
Barista
Hollywood Park Casino
09.2022 - 01.2023
Cashier
Ross Dress for Less
07.2022 - 09.2022
Barista/Shift Supervisor
Starbucks
08.2021 - Current
Barista
HMS Host International
07.2019 - 04.2021
Retail Sales Associate
Forever 21
08.2017 - 12.2021
Cashier/Cook
Hot Dog on a Stick
03.2017 - 08.2017
Cashier
Del Taco
08.2016 - 08.2017
Line Cook
Chipotle
05.2016 - 06.2016
Usher
Cinemark
08.2015 - 04.2016
High School Diploma -
Morningside High School