I am a professional with expertise in supporting diverse clientele, including vulnerable populations, leading to enhanced customer satisfaction. I demonstrate adaptability and strong interpersonal skills, effectively addressing challenges through proactive problem-solving. My focus is on creating safe, supportive environments while collaborating with team members and community partners. I am committed to driving team success and achieving organizational goals, positively impacting individuals facing difficulties.
Overview
8
8
years of professional experience
Work History
Educational Assistant
Peel District School Board
03.2022 - 06.2025
Demonstrated strong observational skills to enhance student engagement and learning outcomes.
Executed effective classroom management techniques to maintain a positive learning environment.
Provided instructional support to facilitate student understanding of complex concepts.
Supported students with special needs during lessons and assessments, following IEP guidelines.
Assisted teachers in implementing lesson plans and classroom activities.
Collaborated with parents to discuss student progress and concerns.
Organized classroom materials and resources for effective learning.
Monitored student behavior and ensured a positive learning environment.
Promotes equality and diversity to create an inclusive atmosphere.
Implemented educational technology tools to support diverse learning styles.
Adapted teaching methods and materials to meet students' varying needs and interests.
Utilized differentiated instruction and small group tutoring to support individual learning needs.
Created a positive learning environment by encouraging cooperation and positive reinforcement.
Monitored student progress, provided feedback, and maintained accurate records of performance and attendance.
Applied behavioral management strategies and positive reinforcement to foster a conducive learning atmosphere.
Participated in IEP meetings and contributed to developing individualized educational plans.
Planned and led activities to develop students' physical, emotional and social growth.
Lunchroom Supervisor
Peel District School Board
03.2020 - 06.2024
Supervised lunchtime activities to ensure a safe environment for all students.
Monitored student behavior to encourage positive interactions and resolve conflicts.
Established lunchroom rules and enforced respectful behavior among students.
Implemented cleanliness standards in lunchroom area to uphold hygiene practices.
Assisted staff with emergency procedures to guarantee student safety and well-being.
Advised teachers of any incidents or disputes for timely intervention.
Monitored lunchroom cleanliness and ensured clean-up completed before lunch period ended.
Casual Educational Assistant
Peel District School Board
03.2022 - 04.2024
Demonstrated empathy and compassion in interactions with diverse populations.
Utilized creative problem-solving skills to address various challenges effectively.
Supported teachers in classroom management and student engagement activities.
Assisted students with learning challenges through individualized support plans.
Collaborated with educators to implement instructional strategies and resources.
Facilitated small group discussions to enhance peer learning experiences.
Monitored student progress and provided feedback to instructional staff.
Communicated with parents about student needs and classroom activities.
Supervised recess periods and monitored student behavior in the classroom, playground, and other school areas to ensure safety.
Promoted diversity and inclusion initiatives to foster a supportive environment.
Youth Job Connection Summer Program
Georgian College
05.2022 - 09.2022
Supported youth in labor market preparation through skill-building and guidance.
Completed comprehensive case management notes detailing interactions with clients.
Developed excellent professional relationships with community businesses to facilitate opportunities.
Assisted youth in enhancing time management and organizational skills for effective job readiness.
Identified customer needs promptly, ensuring efficient service delivery.
Provided attentive service to customers through face-to-face and phone interactions.
Collaborated with team members to achieve project objectives and meet critical deadlines.
Managed tasks effectively to ensure timely completion of all responsibilities.
Independent Agent
AIL Insurance
01.2017 - 01.2020
Developed client portfolio through referrals and marketing strategies
Consistently recognized as a top performer for surpassing sales quotas
Assisted clients in understanding insurance policies and coverage options.
Conducted needs assessments to recommend appropriate insurance solutions.
Processed policy applications and managed customer documentation efficiently.
Collaborated with team members to develop effective sales strategies.
Provided ongoing support to clients regarding claims and policy inquiries.
Educated clients on benefits of various insurance products during presentations.
Built strong relationships with clients to enhance customer satisfaction and retention.
Responded promptly to customer inquiries and complaints in a professional manner.
Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
Responded promptly to customer service calls and inquiries from diverse groups of individuals.
Education
Bachelor of Applied Science - Community Social Services
Teaching Practicum Grades 1-5 at Huntington Ridge Public School, Peel District School BoardTeaching Practicum Grades 1-5 at Huntington Ridge Public School, Peel District School Board