Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References:
Timeline
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Zarina Lazcano

Regina,SK

Summary

Dedicated sales associate with a proven track record in exceptional customer service, adept at relationship building and maintaining accuracy in record management.

Overview

40
40
years of professional experience

Work History

Sales Associate

Heavenly Handmade
Regina, SK
05.2022 - 12.2022
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed trusting relationships with customers by making personal connections.
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained cleanliness of store environment including floors, windows, displays.

Covid 19 Remote booking agent

Saskatchewan Health Authority
Regina, SK
03.2021 - 08.2021
  • During the Covid-19 pandemic, I was hired to call and book people living in the province for their first Covid-19 shots, using the SHA database program.
  • Assisting people with what time and where the clinic is that they have to go to.
  • Created and maintained patients' records, including contact information and booking preferences.
  • We are also assigned to do a callback to make sure patients will follow up on the next COVID vaccine shots they need.

Document Specialist and Data Acquisition

Geologic Systems LTD (Calgary, Alberta)
Regina, SK
05.2015 - 08.2019
  • Organized physical files according to established filing protocols.
  • Maintained records of all documents scanned and indexed into the system.
  • Generated reports summarizing data related to document activities including scan counts, retrieval statistics.
  • Prepared documents for scanning and indexing into the document management system.
  • Monitored daily operations related to incoming and outgoing mail processing activities.
  • Provided technical assistance in troubleshooting issues with scanning equipment.
  • Scanned hardcopy documents using high speed scanner and imaging software applications.
  • Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
  • Implemented best practices for ensuring secure access to confidential information stored in the system.
  • Maintained a safe work environment by following security protocols when handling sensitive materials.
  • Completed documents and work requests according to company standards.

Micrographic Technician

M J Systems LTD (Calgary Alberta)
Regina, SK
02.1983 - 05.2015
  • Filming of Saskatchewan well information records with a planetary and high-speed camera.
  • Conducting a computer search from the Saskatchewan oil and gas database. Monitoring the confidentiality of well files.
  • Created and updated filing system indexing documents by date, subject, type, and other criteria.
  • Maintained electronic records management systems, including databases and filing systems.
  • Organized and maintained physical archives of documents, photographs, and other materials.
  • Scanned hard copy documents into digital format for archiving purposes.
  • Retrieved files upon request from staff members or outside agencies.
  • Developed processes for efficient storage of archived materials in both paper and digital formats.
  • Copied many records and documents to digital format to preserve data and history.

Education

Computerwaves

University of Regina
Regina, SK
01-1995

General Computing

Siast
Regina, SK
01-1988

High School Diploma -

Estevan Comprehensive High School
Estevan, SK
01-1979

Key Punch Operator

Wascana Institute
Regina, SK

Skills

  • Record management
  • Attention to detail
  • Information verification
  • Data entry
  • Time management
  • Effective communication
  • Record keeping
  • Customer service
  • Customer relationship management

Affiliations

  • I am very crafty individual. In my spare time I do a few different crafts, from jewelry making, paper crafting like scrapbooking and making greeting cards. I have made some gnomes. I paint and do some sketching some of the time. I truly enjoy the artistic side of life.
  • I try to be active and do some walking and pickle balling.

Languages

English
Professional
Filipino
Professional

References:

  • Stephen Werny Geologic Systems LTD Cell Phone No. (403) 470 470 5153 Manager
  • Merlyn Alejo De Guzman Canadian Blood Services Regina. (306) 209 1485 Registered Nurse
  • Philbert Ducusin Canadian Blood Services Regina (306) 209 3075 Driver/Material handler

Timeline

Sales Associate

Heavenly Handmade
05.2022 - 12.2022

Covid 19 Remote booking agent

Saskatchewan Health Authority
03.2021 - 08.2021

Document Specialist and Data Acquisition

Geologic Systems LTD (Calgary, Alberta)
05.2015 - 08.2019

Micrographic Technician

M J Systems LTD (Calgary Alberta)
02.1983 - 05.2015

Computerwaves

University of Regina

General Computing

Siast

High School Diploma -

Estevan Comprehensive High School

Key Punch Operator

Wascana Institute

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Zarina Lazcano