Zarin Tasnim
Toronto,Canada
Overview
4
4
years of professional experience
Work History
Graduate Teaching Assistant
University of Windsor
Windsor, Canada
09.2023 - 04.2024
- Generated explanations, summaries, and practice questions using ChatGPT to boost student engagement and understanding
- Provided academic support to over 50 students by explaining complex data analysis concepts and tools, leading to a 20% improvement in class performance
- Assisted students with troubleshooting software issues, navigating digital platforms, and resolving technical inquiries, ensuring a seamless experience
- Conducted tutorials and workshops on Microsoft Excel, PowerPoint, and data visualization techniques, attended by over 40 students each semester
Client Experience Specialist
ZS Solutions Ltd
12.2020 - 12.2021
- Assisted customers with troubleshooting and account inquiries, resolving 90% of issues on first contact
- Streamlined the client onboarding process, reducing onboarding time by 25% and improving client satisfaction scores
- Partnered with cross-functional teams to implement strategies, driving a 15% boost in lead conversion rates
- Handled concurrent tasks efficiently, ensuring alignment with new developments
Call Center Sales Representative
ZS Solutions Ltd
02.2020 - 12.2020
- Identified customer needs and effectively pitched solutions, consistently surpassing monthly quotas by 20%
- Converted 40% of warm leads into successful transactions using strong negotiation skills
- Optimized customer interactions to ensure quick resolution of concerns, achieving higher operational effectiveness and revenue growth
- Maintained outstanding performance metrics highlighted by high customer retention and repeat business
- Boosted upsell revenue by 30% through strategic use of active listening and persuasion techniques
Education
Master of Management - Business Data Analytics
Odette School of Business, University of Windsor
Windsor, ON05.2023
Skills
- Cross-functional coordination
- Feedback collection
- Stock replenishment efficiency
- Customer onboarding
- Sales support
- Complaint resolution
- Multi-task management
- Loss prevention awareness
- Consultative sales
- Product and service solutions
- Cash register operation
- POS systems
Availability
Monday to Sunday, Open to close, available for all shifts, including weekends and holidays
Timeline
Graduate Teaching Assistant
University of Windsor
09.2023 - 04.2024
Client Experience Specialist
ZS Solutions Ltd
12.2020 - 12.2021
Call Center Sales Representative
ZS Solutions Ltd
02.2020 - 12.2020
Master of Management - Business Data Analytics
Odette School of Business, University of Windsor
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