Overview
Work History
Education
Skills
Availability
Timeline
Generic

Zarin Tasnim

Toronto,Canada

Overview

4
4
years of professional experience

Work History

Graduate Teaching Assistant

University of Windsor
Windsor, Canada
09.2023 - 04.2024
  • Generated explanations, summaries, and practice questions using ChatGPT to boost student engagement and understanding
  • Provided academic support to over 50 students by explaining complex data analysis concepts and tools, leading to a 20% improvement in class performance
  • Assisted students with troubleshooting software issues, navigating digital platforms, and resolving technical inquiries, ensuring a seamless experience
  • Conducted tutorials and workshops on Microsoft Excel, PowerPoint, and data visualization techniques, attended by over 40 students each semester

Client Experience Specialist

ZS Solutions Ltd
12.2020 - 12.2021
  • Assisted customers with troubleshooting and account inquiries, resolving 90% of issues on first contact
  • Streamlined the client onboarding process, reducing onboarding time by 25% and improving client satisfaction scores
  • Partnered with cross-functional teams to implement strategies, driving a 15% boost in lead conversion rates
  • Handled concurrent tasks efficiently, ensuring alignment with new developments

Call Center Sales Representative

ZS Solutions Ltd
02.2020 - 12.2020
  • Identified customer needs and effectively pitched solutions, consistently surpassing monthly quotas by 20%
  • Converted 40% of warm leads into successful transactions using strong negotiation skills
  • Optimized customer interactions to ensure quick resolution of concerns, achieving higher operational effectiveness and revenue growth
  • Maintained outstanding performance metrics highlighted by high customer retention and repeat business
  • Boosted upsell revenue by 30% through strategic use of active listening and persuasion techniques

Education

Master of Management - Business Data Analytics

Odette School of Business, University of Windsor
Windsor, ON
05.2023

Skills

  • Cross-functional coordination
  • Feedback collection
  • Stock replenishment efficiency
  • Customer onboarding
  • Sales support
  • Complaint resolution
  • Multi-task management
  • Loss prevention awareness
  • Consultative sales
  • Product and service solutions
  • Cash register operation
  • POS systems

Availability

Monday to Sunday, Open to close, available for all shifts, including weekends and holidays

Timeline

Graduate Teaching Assistant

University of Windsor
09.2023 - 04.2024

Client Experience Specialist

ZS Solutions Ltd
12.2020 - 12.2021

Call Center Sales Representative

ZS Solutions Ltd
02.2020 - 12.2020

Master of Management - Business Data Analytics

Odette School of Business, University of Windsor

Similar Profiles

CREATE PROFILE
Zarin Tasnim