Summary
Overview
Work History
Education
Skills
Timeline
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Zaria Plummer

Niagara Falls,ON

Summary

Customer service professional with extensive experience in delivering exceptional support and effective problem-solving. Demonstrates strong communication and conflict resolution skills in high-pressure environments. Committed to enhancing customer satisfaction and service quality.

Overview

3
3
years of professional experience

Work History

Cashier Supervisor

NoFrills
Hamilton, Ontario
10.2024 - 05.2025
  • Supervised team members in register operations, cash handling, and POS system usage.
  • Counted cash drawers and made bank deposits as part of store opening and closing procedures.
  • Monitored daily cash flow and reconciled registers for accurate bank deposits.
  • Investigated suspicious activity reported by staff or customers to ensure security.
  • Reviewed employee performance evaluations, providing constructive feedback for improvement.
  • Analyzed daily sales reports to identify discrepancies and enhance operational efficiency.
  • Responded promptly to customer complaints regarding cash transactions.
  • Executed merchandising updates during promotional changes for optimal visibility.
  • Collaborated with IT to troubleshoot software issues affecting cashier operations.

Cashier

NoFrills
Hamilton, Ontario
03.2023 - 05.2025
  • Processed payments efficiently, including cash, credit cards, checks, and gift cards.
  • Responded promptly to customer inquiries, ensuring a positive shopping environment.
  • Executed trash removal and sanitation procedures to uphold cleanliness standards.
  • Addressed customer complaints according to company policies for effective resolution.
  • Promoted loyalty programs while providing exceptional customer service experiences.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Followed security protocols for handling large sums of money during transactions.
  • Issued receipts, refunds, credits or change due to customers.

Social Media Manager

Hamilton Hive
Hamilton, Ontario
09.2022 - 02.2023
  • Ensured brand consistency across all channels through cross-department collaboration.
  • Created and optimized promotional publications and materials for various platforms.
  • Utilized editing and graphic design tools to produce compelling content and visuals.
  • Developed strategies to enhance followership and engagement on social media.
  • Scheduled posts, tracked engagement, and analyzed performance using social media management tools.
  • Crafted engaging content for Twitter, Instagram, Facebook, and LinkedIn.
  • Implemented best practices to boost audience interaction across multiple social channels.

Education

High School Diploma -

St. Thomas More Catholic Secondary School
Hamilton, ON
05-2024

Skills

  • Cash handling
  • Customer service and support
  • Sales analysis and strategy
  • Team leadership and collaboration
  • Problem solving and critical thinking
  • Time management and prioritization
  • Adaptability and flexibility
  • Content creation and development

Timeline

Cashier Supervisor

NoFrills
10.2024 - 05.2025

Cashier

NoFrills
03.2023 - 05.2025

Social Media Manager

Hamilton Hive
09.2022 - 02.2023

High School Diploma -

St. Thomas More Catholic Secondary School

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Zaria Plummer