Zaria Grant-Parsons
Gatineau,QC
Summary
Customer service representative of 13 years working in a variety of different positions directly with customers. An innate ability to connect with customers has helped me thrive in these environments, where I've been able to strengthen brand loyalty by providing quality service. My commitment to customers will help me transition comfortably to your team, and quickly become an asset to your business.
Overview
10
10
years of professional experience
Work History
Waitress
Stacked Pancake House
07.2022 - 06.2023
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Supervisor
Freshii
10.2021 - 06.2023
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Improved guest experience by implementing new job procedures to reduce error.
- Monitor quality of food and service.
Supervisor
The Creative Lounge
08.2020 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Deli Clerk
Sobeys
11.2019 - 03.2020
- Weighed, prepared, and packaged deli meats, side dishes, and sandwiches according to established recipes and standards.
- Learned other teammates' work tasks to train as backup
- Listened to customer requests and suggested additional menu items as appropriate to upsell products
Waitress
Stacked Pancake House
10.2018 - 10.2019
- Helped resolve guest problems by remaining positive, friendly and respectful.
- Recommended entrée or drink choices to guests by listening to their preferences and concerns.
- Assisted with checking and restocking inventory.
- Answered phones politely and promptly, accurately recording and confirming reservations.
Night Cleaner
Holiday Inn
01.2013 - 10.2018
- Developed training, task and process guidelines and communicated clear and concise directions to employees
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Handled customer inquiries, concerns, and issues and resolving them.
- Improved customer satisfaction ratings by addressing issues and offering timely resolution
Education
High School Diploma -
THOMAS A. STEWART SECONDARY SCHOOL
09.2012
Skills
- Adaptability
- Multi-tasking
- Communication
- Leadership
- Safe Work Methods
- Quality Standards
Timeline
Waitress
Stacked Pancake House
07.2022 - 06.2023
Supervisor
Freshii
10.2021 - 06.2023
Supervisor
The Creative Lounge
08.2020 - 08.2021
Deli Clerk
Sobeys
11.2019 - 03.2020
Waitress
Stacked Pancake House
10.2018 - 10.2019
Night Cleaner
Holiday Inn
01.2013 - 10.2018
High School Diploma -
THOMAS A. STEWART SECONDARY SCHOOL
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