Zarela Haro
Customer Service And Operations Management
Vancouver,B.C.
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Associate
SENTINEL MAINTENANCE
3 2024 - 6 2024
- Engaged with clients to understand needs and address concerns
- Scheduled services to meet client requirements, ensuring timely delivery
- Conducted follow-ups to ensure client satisfaction and address issues
- Resolved client complaints, maintaining a positive demeanor
- Maintained records of client interactions and service requests
- Collaborated with the service team to improve service quality
- Analyzed customer feedback to identify and implement improvements
- Educated clients on services offered to aid informed decisions
Marketing and Administrative Assistant
JACOBS AND JACOBS
09.2023 - 03.2024
- Define and develop digital marketing strategies for customer acquisition and brand positioning
- Management company's commercial funnel
- Management of social networks and content development
- Management of payment processes, billing and customer coordination
- Provide input for the development of the company's strategic planning
- Analysis of marketing database
- Analysis of administrative database.
Administrative Assistant
SUPPORT BRIGADES
04.2022 - 07.2023
- Coordinate with external suppliers for the proper implementation of services and delivery of products as needed
- Support corporate, internal and external training delivery, identify and propose best practices and establish innovative methods
- Issue purchase orders
- Manage and control the shipment of personnel protective equipment nationally
- Conflict resolution and conciliations
- Staff training planning and logistics
- Diagnosis and proposal of products to customers
Education
Master in Business Administration -
University Canada West
Vancouver, Canada 04.2024 - Current
Degree in Enterprise Management Engineering - undefined
University National Agraria La Molina
Lima, Peru 07.2014 - 05.2019
Skills
MS Office
Computer Skills
Time Management
Data Entry
Preparing reports
Customer Service
Workplace Safety
Management Support
References
- Esmeralda Guadalupe Cortes Villar, General Manager, SENTINEL MAINTENANCE, +1-604-619-7108, Last employer
- Kanishk Dahiya, Operational Manager, WEEDS, +1-778-881-8247
Timeline
Master in Business Administration -
University Canada West
04.2024 - Current
Marketing and Administrative Assistant
JACOBS AND JACOBS
09.2023 - 03.2024
Administrative Assistant
SUPPORT BRIGADES
04.2022 - 07.2023
Degree in Enterprise Management Engineering - undefined
University National Agraria La Molina
07.2014 - 05.2019
Associate
SENTINEL MAINTENANCE
3 2024 - 6 2024
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