• Led a cross-functional team, driving quality assurance and user experience strategy to ensure successful project delivery and alignment with client goals.
• Developed UX strategy and executed digital campaigns for Tim Hortons® Roll Up the Rim to Win, overseeing landing page design, web content, and vendor management.
• Managed QA testing and approvals for major campaigns such as Camp Day, Smile Cookie, Chill to Win, and TimmyRun App, ensuring seamless digital experiences.
• Transformed complex content into clear, user-friendly visuals by applying information architecture principles and AODA accessibility standards.
• Managed 35-40 project timelines and budgets, optimizing strategies to maximize ROI, and ensuring quality throughout the development process.
• Designed and developed digital strategies and landing pages to drive product launches, customer engagement, and brand success, including for high-profile campaigns like Tim Hortons® Roll up the Rim Contest.
• Designed MotusBank’s upcoming website launch using Axure Prototyping, refining user flows and banking service interfaces for a smoother user experience.
• Collaborated with stakeholders to translate business requirements into effective test cases and user experience designs, enhancing both functionality and user satisfaction.
• Coordinated agile and scrum practices, including sprint planning and backlog management, while resolving escalated issues and debugging complex problems.