Zaratou D-Ogbebor
Ottawa,ON
Summary
Highly skilled and motivated IT specialist in information technology with experience in conducting vulnerability assessments, network penetration testing, and incident response. Experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SITE HELP DESK TECHNICIAN | DIMEUS
DIMEUS- DND- Government Of Canada
Ottawa, ON
10.2023 - Current
- Provide desktop on-site technical support to repair, upgrade, install, troubleshoot, and maintain desktop/laptop/tablet, computer equipment, printers, and all peripherals.
- Conduct on-site problem determination and analysis on all client calls.
- Isolate problems and provide follow-up instruction, as required to reduce the overall number of troubles calls.
- Provide advice and technical guidance to end users and distribute new IT assets (such as laptops, tablets, monitors, printers, etc.) for client needs as the situation requires.
- Maintain records of problems reported and their resolution utilizing the provided ITSM tool in accordance with SOPs’.
- Contact clients either by telephone or in person to ensure all problems are resolved to the client's satisfactions and the requirements of the initial request were fulfilled.
- Provide on-going escalation to management of unresolved problems requiring further attention which are causing service delivery delays to clients.
Security Consultant I (Tier 1 SOC Analyst)
Telus
Ottawa, ON, ON
08.2021 - 09.2023
- 24/7/365 rotating shift requirement
- Alert monitoring, triage, investigation and escalation to customers
- Perform basic security investigations and reports
- Perform or recommend basic incident response containment actions or escalate to Tier 2
- Respond to and action all customer inquiries, phone calls and service requests received
- Attend customer meetings and present report findings to customers
- Make recommendations for use case tuning opportunities
- Documentation of tier 1 processes and procedures
- Ability to perform basic security investigations on multiple platforms and technologies
- Knowledge of latest security attacks being used by threat actors
- Working knowledge of SIEM, Servers, Networks, Firewalls, IDS/IPS, Anti-Virus and Endpoint Technologies
- Ability to perform or recommend basic security incident response containment actions
- Basic familiarity with security and compliance standards like ISO270001, PCI, GDPR, etc.
- Conduct vulnerability assessments and penetration testing on client networks and systems
- Perform malware analysis and incident response for clients
- Provide cybersecurity recommendations and remediation plans to clients
- Collaborate with team members to develop new tools and techniques for improving cyber defense
- Present findings and recommendations to clients and management
Azure AD Administrator /Tier 1 Technical Support Representative
MDOS Consulting
Ottawa, ON
12.2020 - 03.2021
- Provided problem recognition, isolation, research, resolution and follow-up
- Provided 1st or 2nd level technical support
- Provided systems administration duties such as creating and maintaining network accounts, performing basic security back-ups
- Escalated more complex problems to senior support personnel to expedite resolution
- Installed, maintained and troubleshot computers, printer hardware and software
- Troubleshot and resolved network problems
- Created problem and resolution logs for help desk activities
- Trained and mentored more junior Computer Application Support personnel
Insides Sales Manager
Thermofisher Scientific
Ottawa, ON
05.2016 - 09.2019
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Coordinated seamless handoff between departments during account transitions ensuring smooth onboarding experiences for new customers.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Established long-term partnerships with key industry players, contributing to a broader network of potential clients for the company.
- Worked closely with other departments to promote products and marketing campaigns.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
Education
Advanced Certificate - • Information And Cyber Security Management
University of Ottawa, Ottawa
Ottawa, Canada06.2022
Diploma - Cyber Analysis
Willis College
Ottawa, Canada02.2021
Bachelor of Science - Biology
Clark Atlanta University
Atlanta05.1995
Skills
- Troubleshooting
- UNIX/LINUX
- Conflict resolution
- Critical thinking
- Backup and restoration
- Oral and written communication
- Knowledge of systems security
- Support Ticket System Management
- Remote system analysis
- Security Protocols
- Incident Management
Certification
- CCNA certified
- Security+ certified
- Cysa certified
Languages
English
English
Native or Bilingual
French
Native or Bilingual
Additional Information
Security Clearance: GOC: SECRET, Expiry: 04/01/2029 File # 96183187
Timeline
SITE HELP DESK TECHNICIAN | DIMEUS
DIMEUS- DND- Government Of Canada
10.2023 - Current
Security Consultant I (Tier 1 SOC Analyst)
Telus
08.2021 - 09.2023
Azure AD Administrator /Tier 1 Technical Support Representative
MDOS Consulting
12.2020 - 03.2021
Insides Sales Manager
Thermofisher Scientific
05.2016 - 09.2019
Advanced Certificate - • Information And Cyber Security Management
University of Ottawa, Ottawa
Diploma - Cyber Analysis
Willis College
Bachelor of Science - Biology
Clark Atlanta University
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