Zarah Larter
Bedford, NS,Canada
Summary
Energetic and passionate professional with years of experience in office administration and customer facing roles. Offering punctual and productiveness when working with little to no supervision. Looking to enhance existing skills and experience into a role to showcase work ethic and dedication to delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Adminstrative Assistant
Bedford Orthopedic Health Centre
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Acted as first point of contact and set appointments for prospective and existing clients.
- Took delivery of packages and other mailing documents, applying appropriate internal policies relating to chain of possession (Accounts Payable).
- Monitored visitor access and maintained situational awareness to promote on-site security and safety.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Scheduled initial and return appointments for pelvic floor/physiotherapy, osteopathy and massage clients, adhering to internal policies while accommodating individual customer needs.
- Utilized Jane software to retrieve data and deliver appointment/waitlist messages.
- Tracked payment and budget activity to assist with projections and forecasting.
- Posted cash and check receipts by entering and verifying transactions from local direct deposits in preparation to deliver to management.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Tracked daily transactions by making sure all Jane Payments and POS EOD statements balanced.
- Sent, on request, customers statements and invoices via email.
- Verified postings, figures and documents for mathematical accuracy, proper coding and correct entry.
- Reviewed accounts on a monthly basis to assess aging and pursue collection of funds in relation to motor vehicle clients.
- Tracked attended appointments for Motor Vehicle Clients so insurance companies have correct information to aide with progress reporting.
- Filed paper charts and/ or uploaded to the Jane software if needed.
- Cleaned therapists bedding to ensure that clients are in a clean environment during treatment.
- Emptied garbage and tidied kitchen and bathroom areas daily.
Personal Coach
World Gym Dartmouth
06.2019 - 12.2022
- Prospected and sold $96,000 of personal training over 6 months
- Administered fitness assessments, intended to keep members in tune with the needs of their bodies
- Counsels my clients on proper nutrition and exercise habits
- Remains flexible and adaptable to better serve my clientele
- Conducts weekly assessments of my client's advancements and alters following sessions if needed
- Works to give clients the necessary knowledge and tools to maintain their achievements for a lifetime
- Brings forth a self-motivated attitude, committed to helping people enhance their bodies and lives
- Brings forth an in-depth knowledge of anatomy in depth for my clients.
Administrative Assistant
Grant Thornton
04.2015 - 09.2018
- Assisted with all aspects of administrative management for a team of 20 accounting professionals
- Assisted and final reviewed client reports before release
- Created detailed expense reports
- Coordinated travel and accommodation for managerial staff
- Ordered catering and arranged social and team building events
- Hosted weekly team meetings, organized and scheduled appointments
- Greeted and directed visitors and handled internal and external communications
- Inputted and prepared invoices for accounts payable.
Office Assistant
Grant Thornton
11.2014 - 04.2015
- Ensured all public areas were maintained including kitchen areas, photocopy rooms and meeting rooms
- Purchased and maintained office supply inventories, while being careful to adhere to budgeting practices
- Relieved reception for lunch breaks and adhered to duties such as answering incoming and outgoing calls and emails, organised couriers, faxes, sorted and distributed mail daily.
Education
Bachelor of Honours International Hospitality Management -
The Manchester Metropolitan University
Manchester, UK05.2007
College Diploma -
Solihull Sixth Form College
Solihull, UK05.2003
Skills
- Ability to Work in a Team
- Ability to Multitask
- Effective Time Management
- Communication Skills
- Independently Motivated
- CPR and First Aid Certified
- Strong Interpersonal Skills
Hobbies and Interests
- Getting deep in a good book
- Travelling
- Photography
- Fitness
References
References available upon request
Languages
English
Native or Bilingual
Timeline
Adminstrative Assistant
Bedford Orthopedic Health Centre
12.2022 - Current
Personal Coach
World Gym Dartmouth
06.2019 - 12.2022
Administrative Assistant
Grant Thornton
04.2015 - 09.2018
Office Assistant
Grant Thornton
11.2014 - 04.2015
Bachelor of Honours International Hospitality Management -
The Manchester Metropolitan University
College Diploma -
Solihull Sixth Form College
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