Zarafshan Yasmeen
Milton,Canada
Summary
Dedicated professional with over 10 years of experience in customer support and organizational roles, seeking to leverage strong clerical, organizational, and interpersonal skills to contribute to the daily operations of schools and administrative offices in the Halton Region.
Overview
24
24
years of professional experience
Work History
Tier 2 Subject Matter Expert (SME)
Arise Escalations Department – Remote
10.2019 - 07.2024
- Handled escalated issues that required high-level problem-solving and detailed coordination across departments, fostering strong communication and interpersonal skills.
- Logged and tracked cases in Salesforce, maintaining detailed notes and account activities to ensure comprehensive support.
- Facilitated improvements in customer satisfaction by providing effective solutions and following up to ensure resolution.
- Mentored junior team members, contributing to their professional growth and development.
Customer Service Representative
Arise Virtual Solutions Inc.
10.2019 - 07.2024
- Assisted customers in navigating Quickbooks website and assist with product usage, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized Salesforce CRM for case logging, tracking, and analysis, supporting cross-departmental collaboration and ensuring efficient issue resolution.
- Conducted data-driven root cause analysis to identify improvement areas and contribute to streamlined workflows.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
HR Intern
Citibank N.A
01.2001 - 12.2001
- Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
- Tracked employee attendance, identifying trends and providing insights for management to address any potential issues promptly.
- Streamlined recruitment processes for increased efficiency in talent acquisition efforts.
- Supported HR team with the creation of comprehensive onboarding materials, improving employee retention rates.
Education
Master of Arts - Economics
University of Karachi
Karachi, Pakistan12-2000
Bachelor of Arts - Economics
University of Karachi
Karachi, Pakistan12-1999
Skills
- Software Proficiency: Microsoft Word, Windows, Salesforce, and other CRM platforms
- Clerical Skills: Case tracking, data entry, document organization, scheduling, and file management
- Communication: Fluent in English and Urdu/Hindi, with experience engaging members of diverse communities
- Interpersonal and Consultation Skills: Skilled in collaboration and consultation techniques with a variety of stakeholders
Languages
English
Full Professional
Urdu
Full Professional
Timeline
Tier 2 Subject Matter Expert (SME)
Arise Escalations Department – Remote
10.2019 - 07.2024
Customer Service Representative
Arise Virtual Solutions Inc.
10.2019 - 07.2024
HR Intern
Citibank N.A
01.2001 - 12.2001
Master of Arts - Economics
University of Karachi
Bachelor of Arts - Economics
University of Karachi
Similar Profiles
MICAH HENDERSONMICAH HENDERSON
Call Center Representative at Arise WFH Remote- Carnival Cruise LineCall Center Representative at Arise WFH Remote- Carnival Cruise Line
Taraneika CraftTaraneika Craft
Call Center Representative at Arise- REMOTECall Center Representative at Arise- REMOTE
Channell StatesChannell States
Customer Support Agent at Arise Virtual Solutions Inc. RemoteCustomer Support Agent at Arise Virtual Solutions Inc. Remote
Sartaj SidhuSartaj Sidhu
Sales Representative at Hudson BaySales Representative at Hudson Bay
ASWANI PANICKERASWANI PANICKER
Process Technician II at Eurofins CDMO AlphoraProcess Technician II at Eurofins CDMO Alphora