Zar Afshan Hashimi
Toronto,ON
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Professional with a proven track record in enhancing customer satisfaction through exceptional service and complaint handling. Excelled in team collaboration and multitasking, significantly contributing to achieving monthly sales targets. Skilled in adaptability and excellent communication, I bring a blend of hard and soft skills vital for continuous improvement and professional growth.
Overview
5
5
years of professional experience
Work History
Customer Service
Tim Hortons
08.2019 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone or email.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Collaborated with team members to achieve monthly sales targets through upselling strategies.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Dental Hygiene(Student)
WAVE Clinic at George Brown College
09.2021 - 04.2024
- Improved patient oral health by conducting thorough dental cleanings and providing personalized oral hygiene education.
- Administered routine dental hygiene procedures and treatments.
- Maintained accurate electronic records for each patient visit, streamlining documentation processes within the practice.
- Conducted dental screenings at community events, promoting awareness about the importance of oral health care.
- Performed periodontal charting efficiently, monitoring patient progress over time and making recommendations as needed.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed patient billing processes for timely, accurate payments.
Customer Service Cashier
Linen Chest
11.2020 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Science - Dental Hygiene
George Brown College
51 Dockside Dr04.2024
High School Diploma -
City Adult Learning Centre
Toronto, ON06.2019
Skills
- Complaint Handling
- Team Collaboration
- Call center experience
- Team training and development
- Adaptability
- Continuous Improvement
- Record-keeping
- Professionalism
- Task Prioritization
- Excellent Communication
- Multitasking Abilities
Languages
English
Full Professional
Persian
Native or Bilingual
Urdu
Full Professional
Hindi
Limited Working
Timeline
Dental Hygiene(Student)
WAVE Clinic at George Brown College
09.2021 - 04.2024
Customer Service Cashier
Linen Chest
11.2020 - 01.2021
Customer Service
Tim Hortons
08.2019 - Current
Associate of Science - Dental Hygiene
George Brown College
High School Diploma -
City Adult Learning Centre
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