Zara Ross-Francis
Ontario,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Contracted Supervisor, Spices - Herb - Teas
PURE TRADITIONAL FARMS
06.2021 - 09.2022
- Created & designed product logo & labels
- Coordinated and implemented the logistics for the product packaging materials through purchasing and importing from suppliers to delivery to the Business warehouse
- Managed and was responsible for the Business's daily stock supplies that is: - buying directly from farmers, milling, product packaging to store sales, customer orders & and deliveries
- Data entry management & product control
- Website management for the Business online sales
- Processed online and in-store payments from credit cards, cash, and cheques
- Managed and prepared all Business accounts for bank deposits, expenditures, profit, and cost records monthly
- Responsible for all daily business operations
- Exported for foreign sales and cargo, managed responsibilities for product orders and warehouse storage onto final shipping destination
- Created and implemented the exportation of products for bulk and retail quantities
- Managed cash daily and securely
- Responsible for sales and creative marketing strategies, ensuring excellent customer service experiences were achieved which brought continuous repeat customers
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Observed packing operations to verify conformance to specifications
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Administrative & Accounts Assistant
ROSS & SONS ENGINEERING COMPANY
03.2013 - 12.2019
- Managed accounts receivable, payables, and expenditure records
- Prepared staff payroll and customer data records on a fortnightly basis
- Responsible for maintaining and supervising light and heavy spice grinding machinery
- Managed a staff
- Maintained, prepared, and organized the Company’s payroll, National Insurance, and Government tax contributions
- Made bank deposits and withdrawals on a fortnightly basis for salary pay-outs and conducted referrals to bank statements
- Answered and received telephone calls, amazing exceptional experience in customer service and relations
- Post bills and receipts, received and delivered jobs on time.
- Answered phone calls regarding financial matters such as payments due.
- Organized data into multiple spreadsheets to streamline data.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Completed payroll functions to facilitate accurate and prompt staff payments.
Sales Associate and Showroom Manager
PALACE INTERIORS LTD
05.2012 - 02.2013
- Customer Service relations daily via telephone communication
- Meeting and booking appointments with clients from initial inquiry through to complete installation for interior decorating supplies and essentials
- Ordering of goods, liaising with suppliers, curtain makers, and fitters to enable smooth completion of projects
- Preparation of fitting accessories and maintenance of stock levels for all goods in the showroom
- Secretarial duties which included payroll, administrative, and managing of all office records for further reference and filing
- Managed and sorted outgoing and incoming emails
- Updated, organized, and maintained fabric and hardware pricing within the showroom.
Contracted Personal and Administrative Assistant
HYDROPLAN
01.2009 - 09.2009
- Proofread and created reports based on outdoor experiments including general administrative duties
- Recorded the maximum and minimum amount of recycled and non-recyclable waste at the landfill
- Personal driver and tour director
- Responsible for outgoing and incoming emails, hotel bookings, car rental bookings, and managing office filing records.
Hotel Front Desk Receptionist
PREMIER INN
05.2008 - 09.2008
- Reserved and cancelled hotel bookings via telephone, email, and walk-in guests
- Sent and received emails
- Posted bills and receipts
- Carried out in-house safety procedures
- Managed files and recorded/received daily cash, cheques, and card payments
- Managed and maintained the hotel database for bookings and cancellations.
Education
College Diploma - Accounting & Payroll Specialist
Trios College
Brampton, ON12.2024
Ongoing Fashion Design British Correspondence Course -
REGENT ACADEMY
08.2024
Certificate -
Clothing Design and Production Course
08.2011
Transcript -
T.A. Marryshow Community College
07.2003
High School Diploma -
St. Joseph Convent St. George’s, Grenada
07.2001
Skills
- Very creative with excellent problem-solving skills
- Professionally motivated and very respectful
- Excellent communication skills both verbal and written
- Customer-friendly and customer-focused
- Excellent ability to learn and adapt new skills quickly
- Very accurate, extremely trustworthy, loyal, responsible, and dedicated
- Very well organized, reliable and on-time
- Basic and Intermediate proficiency in Microsoft Office, Sage 50, Sage 300 and Quickbooks experience
- Ability to work independently and within a team, self-motivated with an eye for quality and details
- Excellent personal assistant and administrative skills
- Great Supervisory skills in a factory environment
- 100% sales achievement in motor vehicle sales, handmade fashion design sales, and spice product sales
- Pride and passion to complete tasks competently to a high standard within a given deadline
- Process Improvement & Business Development
- Business Administration, Operations Management & Inventory Control experience
- Theoretical and practical knowledge of basic clothing design and sewing garments
- Showroom management, organization, and maintenance for an Interior Decorating Company
- Good knowledge of artwork consisting of drawings and paintings
Accomplishments
- Theoretical and practical knowledge of fashion design and sewing garments
- Showroom management, organization, and maintenance for an Interior Decorating Company
- Good knowledge of artwork consisting of drawings and paintings
- I have created and managed my part-business from a fashion design hobby.
References
References are available upon request.
Languages
English
Full Professional
Timeline
Contracted Supervisor, Spices - Herb - Teas
PURE TRADITIONAL FARMS
06.2021 - 09.2022
Administrative & Accounts Assistant
ROSS & SONS ENGINEERING COMPANY
03.2013 - 12.2019
Sales Associate and Showroom Manager
PALACE INTERIORS LTD
05.2012 - 02.2013
Contracted Personal and Administrative Assistant
HYDROPLAN
01.2009 - 09.2009
Hotel Front Desk Receptionist
PREMIER INN
05.2008 - 09.2008
College Diploma - Accounting & Payroll Specialist
Trios College
Ongoing Fashion Design British Correspondence Course -
REGENT ACADEMY
Certificate -
Clothing Design and Production Course
Transcript -
T.A. Marryshow Community College
High School Diploma -
St. Joseph Convent St. George’s, Grenada
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