Zara Herman
Cambridge,Canada
Summary
Dedicated and compassionate Personal Support Worker (PSW) with a proven track record of enhancing client well-being through personalized care, emotional support, and promoting independence in daily living activities. Demonstrated ability to provide exceptional assistance to individuals in need, fostering a positive and nurturing environment. Committed to delivering high-quality support, ensuring the physical and emotional comfort of clients while maintaining their dignity and respect. Skilled in building strong relationships with clients and their families, fostering trust and open communication to meet their unique needs effectively.
Overview
8
8
years of professional experience
Work History
Cashier
East Galt Supermarket
12.2023 - 04.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Personal Support Worker
Viva Thornhill Woods (Placement)
01.2023 - 03.2023
- Ensured the health and safety of residents, families, and co-workers
- Provided direction and guidance to residents in the provision of activities per their plan of care, maximizing independence and allowing for choice and self-determination
- Monitored residents’ wellbeing and report changes in their physical/emotional conditions to registered staff
- Responsible for accurate documentation on residents for each shift
- Adhere to all policies and procedures of the home including the Code of Conduct
Housekeeping Attendant
Multitech
09.2020 - 04.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Responded to requests from patrons
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
Construction Attendant
ATD Contracting Services Inc
01.2017 - 12.2019
- Disposed of trash and recyclables each day to avoid waste buildup
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Placed orders for new inventory to guarantee the availability of adequate cleaning supplies
Education
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Yorkdale Adult Learning Center
Certificate - Personal Support Worker
Anderson College of Health, Business, and Tech
Toronto, ON03.2023
Skills
- Ability to show compassion
- Daily activities
- Provide personnel care and companionship
- Attention to detail
- Ability to follow instructions
- And production schedules
- Decision making
- Ability to multitask
- Needs Assessment
- Diet and Nutrition
- Patient Ambulation
- Household cleaning
- Able to communicate with the family
- Making sure the patient is safe
Languages
English
Elementary
Timeline
Cashier
East Galt Supermarket
12.2023 - 04.2025
Personal Support Worker
Viva Thornhill Woods (Placement)
01.2023 - 03.2023
Housekeeping Attendant
Multitech
09.2020 - 04.2022
Construction Attendant
ATD Contracting Services Inc
01.2017 - 12.2019
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Yorkdale Adult Learning Center
Certificate - Personal Support Worker
Anderson College of Health, Business, and Tech
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