Zara Fofana
Gatineau,QC
Summary
Diligent Administrative Clerk seeking new opportunities. Proficient in managing office tasks, coordinating schedules, and supporting team operations. Demonstrated ability to handle multiple responsibilities with efficiency and accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Clerk
Le Group Forget
02.2024 - Current
- Ensured a positive first impression for clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Managed order placements and receipts.
- Ensured accurate assembly of ordered products.
Receptionist/Office Assistant
OPTSC
11.2019 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Shift Supervisor
Koeppel Companies
08.2017 - 09.2020
- Oversaw inventory orders and ensured timely bank runs.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Honours Bachelor's of Social Science in Human Rights and Conflict Studies -
Uottawa
12.2023
Skills
- Leadership
- Adaptability
- Work ethic
- Clerical Experience
- Office Administration
- Verbal and Written Communication
- Staff Management
- Scheduling
- Food Service Background
- Attention to detail
- Clerical support
- Verbal and written communication
- Maintaining confidentiality
- Problem-solving
- Database entry
- Customer follow-up
- Billing and invoicing
- Team collaboration
- Calendar coordination
- Multitasking
- Client communication
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
Worker Health and Safety Awareness
ServSafe Food Handler
Smart Serve
Timeline
Administrative Clerk
Le Group Forget
02.2024 - Current
Receptionist/Office Assistant
OPTSC
11.2019 - 02.2024
Shift Supervisor
Koeppel Companies
08.2017 - 09.2020
Honours Bachelor's of Social Science in Human Rights and Conflict Studies -
Uottawa
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