Zara Armstrong
Mississauga,Ontario
Summary
Professional server delivering exceptional service and fostering inclusive team atmosphere. Skilled in multitasking, customer relations, and conflict resolution, consistently ensuring outstanding guest experience. Known for adaptability and unwavering reliability in fast-paced settings, with strong leadership and communication skills. Passionate about driving team success and achieving high operational standards.
Overview
10
10
years of professional experience
Work History
Manager, Server
Sunlight Grill
05.2021 - Current
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Completed opening and closing duties as well as managing staffs tip out, and end of day totals.
Exam Assistant
Canadian Alliance of Physiotherapy Regulators
01.2017 - 05.2020
- Processing Examiner applications; providing support to the CECs; examiners; and exam site staff to help prep for upcoming exams.
- Prepare exam materials, and documents for exam sites, examiners, as well as candidates. Maintaining Access Database to track all examiner admin information.
- Develop new and innovative ideas to improve the process of exam materials. Complete file reviews; hand scoring; as well as tracking the information and sending out the results to candidates.
- Correspond with the exam sites and send out required materials to prepare the exam sites for the exam dates, including examiner, and candidate sign in & out sheets, as well as props for each site. Organizing pick up, and delivery of confidential exam materials with the CEC’s.
- Maintain all examiner assignment sheets for the exams (Clinical as well as WSM)
- Track, maintain, and report all COIs to the CEC’s to reposition examiner assignments, and try to avoid conflict (Completed a personal project to help avoid future COIs)
- Prepare for Board of Examiners meetings, as well as being present during the meeting to assist.
- Participating in the WSM date, tracking, counting, and filling exam test sheets from each station, and site to insure the WSM examiners have marked the test sheets correctly with no errors.
- Prepare Data sheets, tracking sheets, and documents required for WSM.
- Participating in the exam site preparations, as well as being present during the Toronto clinical exam to further my understanding of the exam process, and observing how our polices are being followed through with to help come up with ideas to assist the exam sites in following through with our polices more efficiently in the future.
- Assist with the preparation of documents and schedule the food orders for the examiner training video shoots, as well as being present during the video shoots to help as required.
- Contacting outside parties such as food vendors, Lifestyle Media, Physio First, Sandman Hotel, and Colleges to organize events, and provide/receive information.
- Researching and analyze online information, to collect data on examiners such as examiner applicants that are involved in prep courses to avoid a possible leak of information or COI, as well as tracking practice licenses to insure all information is valid, and up to date
Office Administrative Assistant
New Century Maids
06.2015 - 05.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Manage Billings and Accounts to ensure accounts receivables are up to date; and manage collections
- Provide Customer Service to best support the needs of our clients and concerns that they may have
- Manage internal customer service issues from staff and customers
- Conduct recruitment and interviews
- Dispatched staff and handled scheduling and route plans to service client needs
- Recruit new customers to grow our market share, such as The Scott Brothers, Marriott Hotels and major construction companies.
- Introduce new marketing ideas to increase market share
Education
Accounting And Payroll Administration Diploma -
Oxford College
Mississauga, ON04-2024
Skills
- Multitasking skills
- Exceptional communication
- Guest relations
- High volume dining
- Upselling techniques
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Smart Serve Certified
Timeline
Manager, Server
Sunlight Grill
05.2021 - Current
Exam Assistant
Canadian Alliance of Physiotherapy Regulators
01.2017 - 05.2020
Office Administrative Assistant
New Century Maids
06.2015 - 05.2017
Accounting And Payroll Administration Diploma -
Oxford College
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