Zara Ahmad
Stevenson Ranch,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations to boost company performance and promote organizational efficiency. Uses independent decision-making skills and sound judgment to maintain quality of services and products
Overview
4
4
years of professional experience
Work History
Personal Injury Case Manager
Drake Law Firm
01.2024 - Current
- Collect necessary indexing case information for over 100 clients, including reviewing medical records, accident reports, scene photos, insurance information, MediCal/Medicare status for initial client intake in order to accurately address client's personal injury claim
- Manage and maintain documentation related to cases, such as medical bills, insurance policies, correspondences, and legal forms, to ensure accurate record-keeping using dropbox, and FileVine
- Develop and implement comprehensive case checklists, reducing processing time by 25% to enhance efficiency in daily tasks
- Coordinate medical appointments and treatments for injured parties, to guarantee client’s receive appropriate medical care
- Timely submit SR1 and SR19 forms to the Department of Motor Vehicles (DMV) for compliance and reporting purposes
- Communicate with insurance adjusters regarding treatment status, property damage assistance and liability determination
- Draft and assemble detailed and well-researched personal injury demands using supporting evidence, resulting in an average settlement increase of 30% for clients
Personal Injury Case Manager and Social Media Coordinator
Elite Law Group
11.2022 - 01.2024
- Conducted comprehensive consultations with 150+ clients to gather detailed information about their injuries, circumstances surrounding the incident, and medical history
- Developed and maintained organized case files, ensuring accurate and organized documentation of medical records, legal correspondence, and evidence using CASEpeer software
- Completed thorough investigations, including collecting evidence, obtaining witness statements, and reviewing police reports, resulting in a 40% increase in successful claim negotiations
- Assisted in creating, editing, and proofreading social media content, generating a 25% increase in engagement across platforms (LinkedIn, Twitter, Facebook, Instagram) using social media management tools
- Monitored and responded to comments, messages, and mentions on social media platforms to foster positive interactions and build relationships with followers and potential clients
- Maintained and updated social media content calendar to ensure consistent posting and content diversity coordinated through scheduling regular meetings with the marketing team to plan and review content
- Kept to date with latest social media trends, algorithms, and platform updates and altered social media strategies based on trend analysis, leading to a 15% improvement in follower growth
Workers Compensation Legal Assistant
LA Lawyers
05.2022 - 10.2022
- Conducted initial client assessment for 100+ clients to gather information needed to file claims with the Workers Compensation Association Board (WCAB) through DWC - Electronic Adjudication Management Systems (EAMS)
- Organized, properly indexed, and analyzed medical records, insurance, WCAB, and defense attorney correspondence documents while maintaining physical and electronic files for each assigned matter
- Scheduled and managed daily meetings, court hearings, depositions, trials, and etc. alongside inputting important dates to calendar
- Assisted and communicated directly with clients, medical, legal, and insurance company professionals to discuss status, future treatment, and prolonging concerns
- Drafted 40+ pleadings, petitions, DOR’s, settlement agreements, objections, panel strikes, subpoenas and various court documents
Criminal Defense Legal Assistant
Shawky Law
02.2021 - 01.2022
- Managed a range of confidential records, processes, and documents throughout legal proceedings such as litigation, settlement negotiations, depositions, and criminal matters for court proceedings and meetings
- Completed legal research to support case preparation, including analyzing statutes, case law, and legal precedents, contributing to a 20% increase in successful outcomes
- Coordinated with legal council, opposing council, court personnel, and other legal parties to manage and update scheduling
- Entered case information into internal database through gathering and analyzing evidence in support of 85 + client’s claims
- Handled daily client interactions via phone and email to provide detailed, personalized service to ensure client satisfaction
Education
Bachelors of Social and Behavioral Science in Criminology & Justice Studies (Cum Laude) -
Cal State University Northridge
Northridge, CA05.2022
Skills
- Case Evaluation
- Calendar Management
- Excellent Client Communication
- Claim Investigation
- Social Media Management
- Time Management
Leadership & Projects
Heart 2 Heart - Social Media Account Manager (2022 - PRESENT)
- Develop and execute a comprehensive social media marketing strategy for a Muslim card game company alongside managing Instagram and TikTok content creation and engagement, resulting in significant community growth and enhanced brand visibility
Gulab LA - Social Media Account Manager & Client Coordinator (2020 - PRESENT)
- Develop and implement content strategies that showcase unique South Asian floral jewelry whilst managing daily activities across multiple platforms, and foster relationships with followers and wedding planners by analyzing performance metrics and collaborating with influencers to enhance brand awareness and increase bookings.
Gals with Goals - Founder & Event Coordinator (2023)
- Established and coordinated periodic transformative networking events that foster connections, inspire personal and professional growth, and champion the advancement and empowerment of women in various fields
Timeline
Personal Injury Case Manager
Drake Law Firm
01.2024 - Current
Personal Injury Case Manager and Social Media Coordinator
Elite Law Group
11.2022 - 01.2024
Workers Compensation Legal Assistant
LA Lawyers
05.2022 - 10.2022
Criminal Defense Legal Assistant
Shawky Law
02.2021 - 01.2022
Bachelors of Social and Behavioral Science in Criminology & Justice Studies (Cum Laude) -
Cal State University Northridge
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