Zaniah Burris
Sacramento
Summary
Motivated and compassionate Medical Assisting student with hands-on training in clinical and administrative tasks. Skilled in patient care, vital signs, EHR systems, and front office procedures. Committed to providing excellent support to healthcare teams and ensuring a positive experience for every patient. Eager to apply classroom knowledge and grow within a fast-paced medical setting during externship and beyond.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Home Depot Customer Service
Home Depot
Sacramento
04.2025 - Current
- Resolved customer complaints through effective problem-solving techniques.
- Processed customer orders and returns in alignment with company policies.
- Documented customer interactions within company database for future reference.
- Maintained positive demeanor while managing challenging customer situations.
- Trained new staff on company policies and best practices for customer service.
- Collaborated with management to enhance support workflows through process improvements.
- Handled cash, credit, and debit payments while maintaining accurate registers.
- Operated forklifts and reach machinery to transport materials efficiently across warehouse floor.
- Assisted customers via phone, email, and chat with product inquiries.
Concierge
Terraces of Roseville
Roseville
09.2024 - Current
- Ensured welcoming atmosphere by greeting and assisting visitors promptly.
- Coordinated meeting room availability and scheduled appointments efficiently.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Maintained office supplies inventory, placing orders as necessary to avoid shortages.
- Updated visitor logs for compliance with security protocols.
- Assisted guests with reservations for dining, entertainment, and local attractions.
- Organized and tracked packages received by mail or courier on behalf of guests.
Volunteer Chicks in Crisis
Chicks In Crisis
Elk Grove
01.2023 - 03.2023
- Assisted in organizing community events and activities for local mothers.
- Engaged with community members to gather feedback and improve services.
- Cleaned animal enclosures and maintained a safe environment.
- Completed daily tasks such as restocking supplies, cleaning the ranch front area and folding baby clothes.
Education
Medical Assisting
UEI College
Sacramento 05-2026
Some College (No Degree) - Anatomy & Physiology
Los Ríos Community College
Elk Grove, CA11-2024
High School Diploma -
Laguna Creek High School
Elk Grove, CA05-2022
Skills
- Medical terminology
- Patient care
- Customer service
- Team collaboration
- Record keeping
- Event organization
- Excellent communication
- Self-Directed
- Dependable and responsible
- First Aid/CPR Certified
- Time management
- Basic accounting
Certification
- CPR Certified
- Honor Roll
- Perfect Attendance
Timeline
Home Depot Customer Service
Home Depot
04.2025 - Current
Concierge
Terraces of Roseville
09.2024 - Current
Volunteer Chicks in Crisis
Chicks In Crisis
01.2023 - 03.2023
Medical Assisting
UEI College
Some College (No Degree) - Anatomy & Physiology
Los Ríos Community College
High School Diploma -
Laguna Creek High School
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