Summary
Overview
Work History
Education
Skills
Timeline
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Zane Provencio

Tulare

Summary

Dynamic Shift Leader Manager at Auntie Anne's Pretzels with a proven track record in cash handling and team development. Skilled in training and mentoring staff, I enhanced customer satisfaction through effective complaint resolution and quality compliance. Adaptable and tech-savvy, I thrive in fast-paced environments, ensuring operational excellence and brand loyalty.

Overview

5
5
years of professional experience

Work History

Shift Leader Manager

Auntie Anne's Pretzels
10.2023 - Current
  • Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
  • Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored employees and distributed tasks to maintain workplace efficiency

Digital Shopper/ Team Member

Walmart
11.2022 - 12.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Coached and mentored junior team members in best practices for e-commerce operations, fostering a collaborative work environment conducive to growth and development.
  • Implemented rigorous quality control measures for all products listed on the platform, ensuring customers received high-quality items consistent with their expectations

Grill Cook

Jack in the Box
08.2020 - 03.2021
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

Associate Of Engineering - Engineering

College of The Sequoias
Visalia, CA

Skills

  • Staff scheduling
  • Industry expertise
  • Workplace safety
  • Team management
  • Employee training
  • Compliance management
  • Punctual and reliable
  • Cash handling
  • Opening and closing procedures
  • Training and mentoring
  • Staff training and onboarding
  • Schedule management
  • Accurate money handling
  • Inventory controls
  • Delegating work
  • Process improvements
  • Team development
  • Tech-Savvy
  • Quality assurance
  • Handling customer complaints
  • Verbal and written communication
  • Decision-making
  • Flexible schedule
  • Operations management

Timeline

Shift Leader Manager

Auntie Anne's Pretzels
10.2023 - Current

Digital Shopper/ Team Member

Walmart
11.2022 - 12.2023

Grill Cook

Jack in the Box
08.2020 - 03.2021

Associate Of Engineering - Engineering

College of The Sequoias

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Zane Provencio