Zane Maxie
Vallejo
Summary
Detail-oriented construction worker with strong skills in worksite safety, heavy lifting, and power tool operation. Proven ability to oversee daily operations and implement process improvements.
Overview
11
11
years of professional experience
Work History
Construction Worker
Scaffold Solutions
American Canyon, CA
02.2016 - Current
- Operated scaffolding systems ensuring compliance with safety regulations.
- Collaborated with team members to complete projects within tight deadlines.
- Conducted regular inspections of scaffolding equipment for safety and functionality.
- Assisted in training new workers on proper setup and dismantling procedures.
- Implemented process improvements to enhance workflow efficiency on job sites.
- Oversaw daily operations, ensuring adherence to quality standards and project specifications.
- Improved project delivery timelines by efficiently coordinating tasks among crew members.
- Oversaw daily site operations, ensuring all tasks were completed according to plan.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
Customer Service Representative
T-Mobile, Custom Wireless
Vallejo, CA
07.2017 - 02.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with account management and billing questions, ensuring clarity and satisfaction.
- Trained new team members on product knowledge and customer service best practices.
- Implemented feedback mechanisms to enhance service delivery and customer experience.
- Managed escalated customer complaints, providing timely resolutions to maintain loyalty.
- Analyzed customer feedback data to identify trends and inform service enhancements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
Security Guard
Signal Security
Vallejo, CA
03.2015 - 06.2017
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols, identifying and addressing potential hazards.
- Responded to incidents promptly, managing conflicts and emergencies effectively.
- Maintained detailed logs of daily activities and unusual occurrences for reporting.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Evaluated existing security measures, recommending improvements for increased efficiency.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Streamlined visitor check-in processes, enhancing efficiency of entry protocols.
Education
Bachelor of Arts - Marketing And Communications
University of Iowa
Iowa City, IA09-2009
High School Diploma -
Skyline High School
Oakland, CA06-1999
Skills
- Problem-solving
- Heavy lifting
- Construction
- Attention to detail
- Painting and finishing
- Power tool operation
- Team collaboration
- Worksite safety
Timeline
Customer Service Representative
T-Mobile, Custom Wireless
07.2017 - 02.2022
Construction Worker
Scaffold Solutions
02.2016 - Current
Security Guard
Signal Security
03.2015 - 06.2017
Bachelor of Arts - Marketing And Communications
University of Iowa
High School Diploma -
Skyline High School