Zandre Raftopoulos
Aurora
Summary
Dynamic Facilities Leader with over 10 years’ experience in an administrator clerk environment, excelling in Payroll management and team leadership. Proven track record in optimizing supply chain processes and enhancing customer satisfaction. Skilled in data analysis and effective communication, consistently achieving operational excellence and fostering a culture of innovation.
Overview
11
11
years of professional experience
Work History
Document Clerk and Administrator Specialist
Bacon Basketware Ltd
01.2020 - Current
- Answered customer calls and emails to help with service questions, billing issues, and general support.
- Handled inbound calls and emails, assisting customers with service and billing concerns.
- Run and generate all sales and customer service reports.
- Set up new accounts after verification.
- Communicate with the shipping team, escalate priority orders. Solve potential issues.
- Supported customers by responding to incoming calls and emails about services, billing, and account questions.
- Helped customers over the phone and email with service-related questions and billing concerns.
- Prepare, review, and organize vendor and customer account documentation.
- Ensure all required documents are legit and valid based on the company policy.
- Collaborate with warehouse manager, quality control of products, resolve discrepancies.
- Manage filling of all documentation for audit discrepancies. Double check document to avoid any errors.
- Data entry, and quality checks before completing the reports.
- Ensure deadlines and customer delivery has been fulfilled.
- Provide answers to internal and external auditors.
Inbound Financial Services Representative
Nedbank
01.2015 - 01.2020
- Delivered client-focused conversations in a fast-paced contact centre environment as the first point of contact for clients with banking questions, requests, and service needs.
- Built strong client relationships by actively listening, identifying needs, and providing trusted advice to support their financial goals.
- Resolved client issues efficiently while maintaining a solutions-focused approach, ensuring quick and accurate completion of requests.
- Matched clients with appropriate banking products and solutions—including chequing and savings accounts, credit cards, secured investments, overdraft protection, bill payments, and secured/unsecured credit products.
- Provided comprehensive support in managing client accounts.
- Identified opportunities for clients and proactively suggested relevant banking options to help them achieve long-term financial success.
- Collaborated with internal departments and referred clients to the right specialists when additional expertise or services were needed.
- Demonstrated strong problem-solving skills by asking thoughtful questions, understanding client priorities, and recommending tailored solutions.
- Managed multiple software applications and dual monitors with ease, ensuring efficient navigation and quick resolution of client requests.
- Maintained thorough knowledge of products, services, and systems to deliver accurate information and streamline client interactions.
Education
Bachelor of Technology (Btech) - Arts
Northlink College
01.2012
Skills
- Data analysis
- Project management
- Communication
- Organization
- Problem solving
- Organizational Skills
- Leadership
- Budget & Calendar Management
- Attention to Detail
- Technology Proficiency
- Purchase order processing
- Inventory management
- Shipping documentation
- Customs clearance
- Accurate proof reading
- Multitasking capacity
- Procurement strategies
- Team leadership
- Effective communication
- Supplier relationship management
- Supply chain optimization
- Pricing structures
- Product Sourcing
- Accounts payable
- Payroll assistance
- Order tracking
- New vendor setup
- Product knowledge
- Supplier communication
- Proficiency in Microsoft Office Suite
- Word, Excel, PowerPoint
- Google Workspace tools
Websites
Hobbies and Interests
- Outdoor activities like hiking and camping
- Reading books across various genres
- Cooking new recipes
- Visiting art galleries and theatre shows
Languages
English
Professional Working
Timeline
Document Clerk and Administrator Specialist
Bacon Basketware Ltd
01.2020 - Current
Inbound Financial Services Representative
Nedbank
01.2015 - 01.2020
Bachelor of Technology (Btech) - Arts
Northlink College