Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic

Zandre Raftopoulos

Aurora,ON

Summary

Dynamic Facilities Leader with over 5 years at Bacon Basketware Ltd, excelling in budget management and team leadership. Proven track record in optimizing supply chain processes and enhancing customer satisfaction. Skilled in data analysis and effective communication, consistently achieving operational excellence and fostering a culture of innovation.

Overview

6
6
years of professional experience

Work History

Purchaser Office and Warehouse Manager

Bacon Basketware Ltd
Aurora
01.2021 - Current
  • Adept at overseeing large teams, managing multimillion-dollar budgets, and driving continuous improvement initiatives
  • Dynamic and results-driven Facilities Leader with over 5 years of experience directing and optimizing operations in high-growth, fast-paced distribution center environments
  • Skilled in talent development, vendor management, and leading large-scale building projects and maintenance efforts
  • Passionate about fostering a culture of innovation, safety, and teamwork to achieve operational excellence and long-term success
  • Committed to creating efficient and sustainable systems while maintaining a positive, inclusive work environment
  • Oversee multiple digital sales channels – keeping inventory up to date, processing orders and responding to customer requests
  • Processing container imports from China, Indonesia, Philippines & Morocco
  • Processing shipment imports regulated by the inspection Form Q or exporters CO
  • Submitting certificates to government and brokerage team (fumigation, telex release, bill of lading, commercial invoice, packing list, ocean freight duty invoice, marine cargo declaration reports)
  • Confirmed product images on sales contracts for licenses permits and certificates
  • Working directly with customs operations team (KERRY Logistics) to process clearance of shipments crossing at Vancouver and Toronto ports
  • Process documentation to determine the correct importer of record, along with the applicable tariff, duty, and tax rates
  • Communicate directly with suppliers from overseas and Canada border services agency
  • Achieve daily goals for client expectations and provide documentation to the customs team
  • Consulting with U.S, Canadian and international custom border agencies
  • Distribute stock from different warehouses with our logistics carriers (LTL, Purolator, FedEx, all points, can par, star ship and APEX)
  • Issuing Purchase Orders for various components
  • Purchasing all items, project and/or stock inventory
  • Assisting with receiving procured items
  • Issuing Request for Quotations
  • Maintaining shop supplies and replenishing as required
  • Working with sales department
  • Assisting projects as required
  • Confirming acknowledgments upon issuing a PO to a supplier
  • Validating delivery dates for procured items – Updating management as required
  • Managing inventory
  • Assist with arranging and monitoring all incoming / outgoing shipments
  • Assist with the preparation of custom and shipping documents
  • Self-motivated, goal oriented and creative personality
  • Team player, able to work with our existing management, sales and the owners
  • Strong project management skills
  • Process customer invoices, credits, and returns daily
  • Organize and prioritize orders for shipping daily
  • Manage a heavy flow of inbound customer requests by phone and email, ensuring a timely response and excellent service
  • Maintain consistent communication with the admin team, the warehouse and management
  • Create solutions and offer excellent customer service
  • My expertise can help customers to meet their financial needs now to make a good decision which will be beneficial for both the company and consumer
  • Provide outstanding service monitor sales reports transactions related to financial invoices and credits with complete solutions for the journals
  • Managed concerns and provided solutions to customers
  • Achieved target goals on a daily, weekly and monthly basis
  • Coordinate and track the delivery shipments from our overseas manufacturer to our distribution warehouse
  • Manage and maintain accurate records of shipments and delivery status updates, on our tracking shipping sheet
  • Collaborate with our shipping teams to improve the overall logistics process with our receiving sheets
  • Doing follow-up with suppliers keeps retailers and customers up to date with our inventory ETA’s
  • Process and approve accurate invoices from trucking company
  • Achieved ordering movement before and after container arrives
  • Work effectively as a team member, use and learn from each other’s knowledge and support your co-workers to resolve customer issues
  • Managed accounting principles to all financial reports to complete our sales, cash, credit, and invoice journal
  • Apply approved transactions for all our customers’ accounts
  • Processing accounts receivable and payable according to the
  • Verifying the accuracy and completeness of information (i.e
  • Verifying goods received according to invoice, all required information for expense reimbursements, etc.)
  • Handling petty cash on a regular basis
  • Collecting supporting documentation required for accounting and payroll
  • Processing payroll/reconciling payroll journals
  • Developed and maintained relationships with suppliers to ensure reliable supply chains.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated a variety of machinery and tools safely and efficiently.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Explained product features and benefits to company staff members and customers.
  • Implemented strong product marketing strategies by collaborating with sales teams.

Customer Success and Service Delivery Manager

Nuevo
Aurora
01.2019 - 01.2021
  • Responsible and accountable for all shipping, receiving, and distribution activities to make sure all internal processes are preserved and are accurately completed in a timely manner
  • Acting as the point of contact between our Operations Department, Inventory Department and Warehouse staff accordingly
  • Coordinating with senior management and clients to support the improvement and implementation of new and existing procedures
  • Assessing staffing needs in accordance with volume trends and coordinating with various department heads accordingly
  • Determining staff hours and advocating a positive culture for all team members
  • Overseeing staff assignments, timetables, and productivity targets
  • Responsible for scheduling and examining staffing requirement for after-hours customer requests
  • Accountable for maintaining and forecasting warehouse budgets accordingly
  • Making sure that staff are competently trained and supporting records are maintained
  • Leading by example and being proactive in relation to all Health & Safety related aspects
  • Possess a strong knowledge of national transportation
  • Overseeing all equipment maintenance and capacities
  • Optimizing racking constructions and patterns to maximize room and profit
  • Supervise and examine all cycle-counts for accuracy and discrepancies
  • Managing client orders and receipts based on numerous requests and conditions
  • Ensuring customer satisfaction at all times
  • Ensured compliance with applicable laws, regulations, rules and standards related to customer services.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Organized weekly performance reviews of team members to track progress towards service delivery goals.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Coordinated with internal teams to develop strategies for resolving customer issues effectively.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assisted senior management in developing strategies that promote successful onboarding, retention and growth of customers' accounts over time.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed monthly invoices generated for each account ensuring accuracy prior to submission for payment processing.
  • Coordinated with external vendors and suppliers as required in order to facilitate timely completion of projects within budget constraints.
  • Managed end-to-end lifecycle activities associated with the introduction, adoption and usage of new products and services among customers.

Education

Bachelor of Technology (Btech) - Arts

Northlink College
United Kingdom
01.2012

Diploma in Marketing Management -

Skills

  • Data analysis
  • Project management
  • Communication
  • Organization
  • Problem solving
  • Organizational Skills
  • Leadership
  • Budget Management
  • Attention to Detail
  • Technology Proficiency
  • Purchase order processing
  • Inventory management
  • Shipping documentation
  • Customs clearance
  • Budget management
  • Procurement strategies
  • Team leadership
  • Effective communication
  • Supplier relationship management
  • Supply chain optimization
  • Pricing structures
  • Product sourcing
  • Accounts payable
  • Payroll assistance
  • Order tracking
  • New vendor setup
  • Product knowledge
  • Multitasking capacity
  • Supplier communication

Hobbies and Interests

  • Outdoor activities like hiking and camping
  • Reading books across various genres
  • Cooking new recipes
  • Visiting art galleries and theatre shows

Timeline

Purchaser Office and Warehouse Manager

Bacon Basketware Ltd
01.2021 - Current

Customer Success and Service Delivery Manager

Nuevo
01.2019 - 01.2021

Bachelor of Technology (Btech) - Arts

Northlink College

Diploma in Marketing Management -

Similar Profiles

CREATE PROFILE
Zandre Raftopoulos