Zandra Higgins
Victorville
Summary
I Adept at transforming client visions into reality, I leveraged advanced hair styling techniques and exceptional communication skills at Lady Z’s Hair & Boutique to build a loyal following and significantly enhance salon revenue. As a [State] licensed cosmetologist, my commitment to continuous learning and client satisfaction drove a noticeable increase in repeat business.
Results-focused Hairstylist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
20
20
years of professional experience
Work History
Hairstylist /Hair Salon Owner
Lady Z’s Hair & Boutique
18409 Hwy 18 Unit 1
10.2021 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Offered professional cuts, color services and extensions to salon customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Used social media platforms to promote salon and services.
- Developed loyal following of clients by providing high-quality services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Maintained regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
- Maintained clean and organized work station, complying with health and safety standards.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Organized sales area and work station to showcase products and boost sales.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Increased client base with innovative hairstyling techniques and trends.
- Leveraged social media platforms to showcase work and attract broader clientele.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Demonstrated thorough knowledge of all salon products and services.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Developed loyalty program, encouraging repeat visits and fostering strong client base.
- Implemented feedback system, leading to improved service quality and customer experience.
- Built rapport with clients to understand their style preferences and hair care routines.
Hairstylist
Sadie J’s
20162 US Hwy 18 Unit K Apple Valley, CA, 92307
06.2017 - 07.2021
- Increased client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Provided examples of personalized wigs that I would create for individual clients.
- Maximized productivity by efficiently multitasking, handling appointments, walk-in clients, and retail sales simultaneously.
- I was trained on the cash register by the Salon Owner on how to cash out customers for the "Beauty Supply Retail products.
- Expanded client base through word-of-mouth referrals from satisfied customers and targeted marketing efforts.
- Improved client experience with thorough consultations that addressed individual needs, preferences, and lifestyle factors.
- Educated clients about proper hair care techniques using various tools such as straighteners, curling irons, or blow dryers for optimal results at home.
- Streamlined appointment scheduling and managed time efficiently to accommodate multiple clients per day.
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Developed strong relationships with vendors to ensure timely delivery of high-quality products for both professional use and retail sales.
- Utilized social media platforms to showcase work, connect with potential clients, and stay informed about the latest industry trends.
- Collaborated with other booth renters to maintain a clean, organized, and professional work environment within the salon.
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Built a solid rapport with fellow stylists in the salon encouraging collaboration whenever possible to create a positive work atmosphere.
- Created visually appealing displays in the booth area to showcase available products effectively and attractively for clients'' consideration.
- Managed inventory levels of products to minimize waste while maintaining adequate stock for both professional use and retail sales.
- Enhanced salon''s reputation with consistently high-quality cuts, colors, and styling services for diverse clientele.
- Implemented creative solutions for challenging hair situations such as color corrections or repairing damaged hair. I also suggested to some clients to wear a protective hair style for growth and to give their own hair a rest from the heat of straight ironing and hair coloring.
- Implemented creative solutions for challenging hair situations such as color corrections or repairing damaged hair.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Offered professional cuts, color services and extensions to salon customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Demonstrated thorough knowledge of all salon products and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Developed loyal following of clients by providing high-quality services.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Boosted customer loyalty by offering tailored recommendations on hair care products and at-home maintenance techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales. Displaying examples of my hand designed personalized wigs to boost and promote sales.
- Organized sales area and work station to showcase products and boost sales.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Determined appropriate hair treatments based on conditions and textures.
- Distributed business cards outside of salon to generate new business.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Hairstylist / Manager
Great Lengths Salon
18245 CA-18 Suite # 3
04.2014 - 11.2018
- Implemented inventory control measures to reduce waste and ensure the availability of essential supplies for stylists.
- Developed a comprehensive employee training program to ensure new hires were equipped with the necessary skills and knowledge to excel in their positions.
- Coordinated continuing education opportunities for hairstylists through workshops, seminars, trade shows, ensuring that they remained up-to-date on current trends and techniques.
- Performed regular maintenance on salon equipment, such as styling chairs, scissors, hairdryers, ensuring optimal functionality and safety for both clients and stylists.
- Developed a loyal clientele base through exceptional customer service and attention to detail in all aspects of hair care.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles based on individual preferences.
- Streamlined appointment scheduling to maximize daily bookings while minimizing wait times for clients.
- Assisted management with marketing initiatives to attract new customers via social media promotions and community outreach events.
- Resolved client issues or concerns promptly and professionally, maintaining the salon''s reputation for excellent customer service.
- Maintained a clean and organized work environment, adhering to strict sanitation guidelines for the safety of both clients and staff.
- Created a welcoming atmosphere within the salon by fostering strong relationships among staff members and promoting open communication channels between employees at all levels.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Maximized lite business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
- Achieved personal sales goals by upselling products to meet individual needs.
- Promoted business through marketing initiatives and use of social media.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
- Provided lite staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Hairstylist/Hairstylist Booth Renter
Solutions Salon
12352 Suite #F Mariposa Rd, Victorville, CA. 92395
03.2005 - 03.2009
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Built rapport with clients to understand their style preferences and hair care routines.
- Developed loyalty program, encouraging repeat visits and fostering strong client base.
- Initiated referral program, significantly increasing new client acquisition.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Streamlined appointment scheduling, minimizing wait times and optimizing stylist availability.
- Increased client base with innovative hairstyling techniques and trends.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Maintained clean and organized work station, complying with health and safety standards.
- Implemented feedback system, leading to improved service quality and customer experience.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Organized and participated in local beauty events, enhancing salon's community presence.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Developed creative techniques to provide clients with latest hairstyles.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
No Degree - Child Development
L.A. Trade Technical College
Los Angeles, CA02-2007
No Degree - Cosmetology
L.A. Trade Technical College
Los Angeles, CA06-1996
Skills
- Hair styling techniques
- Quick learner
- Client consultation
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- [State] licensed cosmetologist
- Hair extensions
- Appointment scheduling
- Hair analysis
- Thermal styling
- Hair straightening
Websites
Accomplishments
I taught a large group of 60 plus women on "Basic Hair Care at "I.E. Head 2 Toe DIVA EXPO." The pictures can be viewed on my business Face Book Page, Lady Z's Hair & Boutique.
Timeline
Hairstylist /Hair Salon Owner
Lady Z’s Hair & Boutique
10.2021 - Current
Hairstylist
Sadie J’s
06.2017 - 07.2021
Hairstylist / Manager
Great Lengths Salon
04.2014 - 11.2018
Hairstylist/Hairstylist Booth Renter
Solutions Salon
03.2005 - 03.2009
No Degree - Child Development
L.A. Trade Technical College
No Degree - Cosmetology
L.A. Trade Technical College