Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zamir Umarji

Vegreville,AB

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience
2000
2000
years of post-secondary education

Work History

Customer Service Representative

NTT Data
Vegreville, NL
12.2024 - 06.2025
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Assistant Manager

Centex
Vegreville, Alberta
02.2012 - 11.2024
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Communicated regularly with customers to gain insights into their needs.

Technical Customer Support Representative

Telus Communications
Edmonton, Alberta
04.2010 - 01.2012
  • Resolved customer inquiries in a timely and accurate manner.
  • Developed training materials for new customers on product usage.
  • Provided technical support to customers via phone and email.
  • Created detailed documentation of all customer interactions.

Education

Centre High
Edmonton, Alberta

2004 -

Canadian School of Broadcasting

Skills

  • Customer relationship management
  • Product knowledge
  • Technical troubleshooting
  • Customer support documentation
  • Time management
  • Point-of-sale systems

Timeline

Customer Service Representative

NTT Data
12.2024 - 06.2025

Assistant Manager

Centex
02.2012 - 11.2024

Technical Customer Support Representative

Telus Communications
04.2010 - 01.2012

Centre High

2004 -

Canadian School of Broadcasting
Zamir Umarji