Zama Nhlapho
Aspiring Procurement Specialist
Edmonton,AB
Summary
Ex-Insurance Professional transitioning to a Procurement Management Role after completing the Supply Chain Procurement and Supply Chain Warehousing Certificates through the Association for Supply Chain Management.
Diverse experience in sales, with excellent client oversight, issue resolution and relationship-building expertise. Knows how to maximize repeat business opportunities and use proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Executive - Digital Solutions
HomeStars
08.2022 - 11.2022
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Developed highly profitable pipeline based on multiple sales penetration techniques.
Independent Contract Broker
Surex
06.2021 - 07.2022
- Evaluated clients needs and provided insurance solutions to the clients satisfaction
- Provided solutions to clients changing insurance needs while adhering to underwriting criteria.
- Actively pursued warm leads and referrals provided.
- Achieved top sales awards and participated in team and individual sales competitions
- Sold over half a million in premium in under 1 year
- Worked with minimal guidance and experienced growth from working in a fast-pace environment and self directed business development
- Developed new skills related to selling and insurance in the digital space and employing technology to optimize results
Personal Lines Account Manager
Insureline Elite
02.2020 - 06.2021
- Processed and managed accounts in accordance with agency standards and workflows
- Provided clients with prompt, courteous and professional service
- Exercised judgement and acted independently to provide day-to-day service to a designated book of business, primarily personal lines
- Worked on a two person team to increase sales and revenue as well as implement and develop workflow
- Made prospecting calls and networked to develop new business
- Participated in all franchise meetings to build/develop relationships and review progress reports
- Worked with team to develop and execute account plans for target market sectors
- Provided advice and counsel on personal lines matters.
- Maintained records and stayed current with policy renewals.
Personal Lines Account Manager
Reliant Insurance
09.2018 - 04.2019
- Presented prospective clients with appropriate insurance solutions
- Developed and maintained client relations as it pertains to transfer of broker ownership
- Responded to and overcame client objections or hesitations, and escalations
- Worked effectively in a team environment with a high volume of client requests
- Handled inbound/outbound calls and answered questions from walk-in clients to meet their requests
- Successfully carried out Intact re-underwriting project for personal lines book of business
Personal Lines Insurance Broker
Meyers Insurance Ltd.
10.2015 - 06.2016
- Effectively serviced existing $1M book of business
- Increased annual revenue through cross-selling and new business
- Took on responsibility of handling policy renewals
- Participated and assisted in training new brokers through job shadowing
- Effectively handled customer escalations
Licensed Insurance Advisor
TD Insurance
11.2013 - 06.2015
- Hand selected to be part of Outbound Sales Team of 10 Advisors in Edmonton office after one year of working as inbound advisor
- Met and Exceeded sales goals set out in team and individual targets
- Volunteered through the TD Brand for LGBTQ community, Canadian Diabetes Associations and Environmental initiatives
- Established career plan and worked diligently to meet quarterly objectives with Team Lead, this included working with Team Lead as peer coach and sitting on Multicultural committee responsible for organizing annual diversity event.
Education
No Degree - Psychology
Midrand Graduate Institute
Midrand, South AfricaSkills
- Effective Communication
- Accurate Recordkeeping
- Price Negotiation
- Google Spreadsheets
- Renewals Management
- Customer Experience
- Sales, Prospecting and Cold Calling
- Overcoming Objections
- Prioritizing Workflows
- Goals and Performance
- Checking Quotes and Reviewing Contacts
- Time Management
Certification
- Alberta General Level 2 Insurance License - Alberta Insurance Council
- Supply Chain Procurement Certificate - Association for Supply Chain Management
- Supply Chain Warehousing Certificate - Association for Supply Chain Management
- (CC+P™️) Immigrant Women Career Development - Grow Women Leaders Academy
Quote
In the Middle of Difficulty Lies Opportunity.
Albert Einstein
Timeline
Account Executive - Digital Solutions
HomeStars
08.2022 - 11.2022
Independent Contract Broker
Surex
06.2021 - 07.2022
Personal Lines Account Manager
Insureline Elite
02.2020 - 06.2021
Personal Lines Account Manager
Reliant Insurance
09.2018 - 04.2019
Personal Lines Insurance Broker
Meyers Insurance Ltd.
10.2015 - 06.2016
Licensed Insurance Advisor
TD Insurance
11.2013 - 06.2015
No Degree - Psychology
Midrand Graduate Institute
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