Zamaan Malik
Waterloo,ON,
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crew Member
Mcdonald's
Waterloo, ON
12.2023 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dishwasher
Mel's Diner
Waterloo, ON
09.2023 - 12.2023
- Develop great team spirit with other personnel by pitching in and helping with task completion.
- Study methods of coworkers, successfully learning kitchen and food service skills.
Cleaning Technician
Canadian BBQ Boys
Toronto, ON
05.2023 - 09.2023
- Maintaining safety protocols through safe handling of equipment and chemicals.
- Cleaning key components using approved supplies resulting in an exceptional barbecue performance for customers
- Effectively communicating with managers regarding any questions or concerns to ensure customer satisfaction
Customer Service
Freshco
Markham, ON
02.2022 - 08.2022
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Assisted customers with product, promotion and policy information.
- Assessed floor displays to restock merchandise.
Crew Member/Guest Experience Leader
McDonald's
Markham, ON
02.2021 - 02.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promptly responded to customer inquiries and resolved the issues
- Welcomed guests and assists those with language barriers by taking their order through kiosks
Kitchen Chef
Copper Branch
Markham, ON
11.2020 - 02.2021
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Assigned specific duties to employees to maintain productive operation of kitchen and food service.
- Established controls to alleviate supply and food waste.
Seasonal Employee
Party City
Markham, ON
10.2020 - 11.2020
- Collaborated with peers to deliver consistent service and promote customer retention
- Gave cohesive directions to guests to easily find store products
Kitchen Chef
Dspot Dessert Cafe
Markham, ON
11.2019 - 10.2020
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
- Displayed organizational skills by ensuring kitchen is prepared in advance of peak times and is clean at all times
Sales Representative
Canadian Property Stars
Scarborough, ON
08.2019 - 09.2019
- Contacted new and existing customers to outline benefits of products
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
Youth Leadership Council Volunteer
YMCA
Markham, ON
09.2018 - 09.2019
- Discussed ways to make the YMCA environment more inclusive and welcoming to all ages and backgrounds
- Evaluated staff to determine the areas in need of improvement and encourage continuous development
Education
Bachelor of Arts - Psychology
Wilfrid Laurier University
Waterloo, ON04.2027
High School Diploma -
Pierre Elliott Trudeau High School
Markham, ON06.2022
Skills
- Organization & Time Management
- Skilled Communicator
- Assess Situations & Problems
- Customer Service Expertise
- Energetic & Positive Attitude
- Excellent Collaboration Skills
Certification
French Bilingual Certificate (Fluent in both English & French)
Timeline
Crew Member
Mcdonald's
12.2023 - Current
Dishwasher
Mel's Diner
09.2023 - 12.2023
Cleaning Technician
Canadian BBQ Boys
05.2023 - 09.2023
Customer Service
Freshco
02.2022 - 08.2022
Crew Member/Guest Experience Leader
McDonald's
02.2021 - 02.2022
Kitchen Chef
Copper Branch
11.2020 - 02.2021
Seasonal Employee
Party City
10.2020 - 11.2020
Kitchen Chef
Dspot Dessert Cafe
11.2019 - 10.2020
Sales Representative
Canadian Property Stars
08.2019 - 09.2019
Youth Leadership Council Volunteer
YMCA
09.2018 - 09.2019
Bachelor of Arts - Psychology
Wilfrid Laurier University
High School Diploma -
Pierre Elliott Trudeau High School